Como a Inteligência Emocional pode ser usada para promover a escuta ativa durante a resolução colaborativa de problemas?

Listening differs from hearing. When we are hearing, we are only listening to the noise the person makes. But when we are listening, we are listening for the meaning the person is making, seeking to understand what the person is really talking about. Active listening involves body, heart and mind.

Self-awareness is paramount when it comes to active listening. Being aware of our own emotions allows us to regulate them and approach problem-solving discussions with a calm and open mindset. It also helps us avoid reactive behaviors that may hinder active listening and collaboration.

Effective active listening takes a bit more than paying attention to the words. It requires self-awareness, non-verbal skills, and emotional regulation. Sometimes it's about being able to pick up on what is not being said but is being communicated. If you are able to do this then so much more can be achieved from a conversation

Building EI can be a difficult process and I find doing this through journaling allows me to explore my own reactions. It is a safe place to assess the situation, people, and influences outside/inside of my control. Asking good questions tends to lead to good answers that you can take action on. The key here is to not be hard on yourself and acknowledge that your doing the hard work to become a better person

Listen, but to yourself too. Use The WAVE Technique for handling overwhelming emotions involves four steps: Witness: Step back and observe your emotions without judgment. Take a deep breath and say, "I notice I'm feeling [emotion]. It's just a visitor, passing through." Accept: Embrace every emotion as valid and allow it to be felt. Whisper to yourself, "It's okay to feel this way. All feelings are welcome here." Validate: Understand that your emotions are shared experiences, connecting you to others. Remember somewhere, someone has felt the same way. Explore: Delve deep into your emotions to uncover their messages and lessons. Journal your feelings. Ask them questions. "Why did you come today? What do you want me to understand?"

Absolutely, emotional intelligence (EI) is the secret sauce for active listening! Your breakdown of how each EI skill plays a role in effective listening is spot on. It's all about staying self-aware, managing emotions, and showing empathy to truly connect with others. Thanks for highlighting the significance of EI in fostering better communication and relationships! 🤝👂 #EmotionalIntelligence

Genuine listening fosters a safe workplace where open expression thrives, leading to creative problem-solving, reduced conflicts, and emotional relief. 1) Focus on the speaker: Pay close attention to body language and cues. Repeat their words in your head to stay focused. 2) Avoid interruptions: Keep your mouth closed, make notes of your thoughts, and aim to listen more than you speak. 3) Withhold judgment: Put aside your own opinions and criticism to understand others better, even if you disagree. 4) Show interest: Use open body language, smiles, and verbal cues to demonstrate your engagement. Use verbal cues like "yes," "right," and "really." You can also express your engagement with non-words like "uh-huh" or "or."

EI enhances active listening by helping manage stress and prioritize our attention: 1) Suspend distractions, invest in trust, and be fully present for those who share with you. 2) Redefine busyness, making room for meaningful conversations that truly matter. 3) Ignite your imagination and curiosity, forging bridges of understanding beyond words. 4) Reflect the emotions of others to unlock profound insights and foster genuine connections. 5) Harness your own emotions as a force for constructive dialogue and deeper understanding. 6) Cultivate mindful listening as a transformative practice, enhancing your emotional intelligence. 7) Remember, progress is gradual; small steps in your daily conversations can lead to meaningful change.

Further Active Listening guidelines: 1) Avoid shifting the conversation's focus to yourself by refraining from sharing personal experiences or opinions like "I know what you mean..." or "I disagree because..." 2) Acknowledge and respect the speaker's emotions and feelings. Don't dismiss or trivialize them. 3) Seek clarification by asking questions like "What did you mean by...?" or "Could you elaborate on...?" 4) Pay attention to non-verbal cues such as body language, facial expressions, gestures, pitch, and tone. These can provide insights into the speaker's thoughts and emotions. 5) Avoid the tendency to formulate your response while the speaker is talking. Instead, focus on actively listening and comprehending their perspective.