Here's how you can navigate potential career paths in the IT Outsourcing field.

Once you have become an employee of an IT Outsourcer, typically they have a 1 year policy. If you fulfill your role for 1 year, then you can participate with internally transfering to another account, similar role in another organization or country, or consider reskilling and moving into a whole new field that interests you. This is definitely 1 of the reasons why I have loved working for MSPs. There are many advancement opportunities and potential career paths that you can take advantage of. Bonus thought: serve faithfully, network, learn, be hungry, go above and beyond, volunteer, and you will rise to the top. Advancement will come much easier if this is how you conduct yourself daily.

It depends on the Industry you aligned to , the availability and price point of the skills & attrition levels in those specific skill sets. The PoV could be different if you in a growth versus a mature market. A generalist PoV may not be applicable here.

"Assessing which skill is your best" doesn't help people progressing their career. The reason is that most people are capable of performing many types of roles. What helps is to experiment in different kind of roles and then see which of the roles give you energy and which ones cost you energy. E.g. by comparing your endeavours in your free time after a day's work in such roles. This shows you which types of job will wear you out eventually and in which type you will grow and excel.

È muito importante você conhecer tecnicamente o segmento que quer atuar, mas também conhecer a receptividade do mercado para essa sua transformação. Ao passar para uma terceirização novos desafios e exigencias aparecem. Uma sugestão é conversar com outros profissionais que já estão nesta opção.

Identify areas of strength like project management, cloud computing, or cybersecurity, and focus on roles that align with these skills. In my case, honing my expertise in cloud technologies opened doors to higher-level consulting opportunities and increased project efficiency by 30%.

Na minha jornada em TI, aprendi que antecipar tendências é crucial. No início, apostei na tecnologia ASP da Microsoft quando poucos a conheciam, o que impulsionou minha carreira como programador. Hoje, mantenho esse espírito focando em IA, governança de dados e APIs e Produtos Digitais - áreas que estão redefinindo nossa indústria. Sabemos que a mudança é constante em TI. Abraçar o aprendizado contínuo não é apenas uma opção, é uma necessidade. Seja explorando novas tecnologias, participando de comunidades online ou compartilhando conhecimento, cada passo nos torna mais resilientes. Ao nos adaptarmos e evoluirmos, não apenas agregamos valor aos nossos empregadores, mas construímos carreiras à prova de futuro.

A starting point is precisely understanding, going down one's own experience and mobile learning in the future. Such an approach would identify where we are good and where our expertise requires training and an increased knowledge base.

Terceirizar ou Não a principal questão a ser feita é entender o projeto e as entregas. Todo sistema de informação tem propósitos e estes precisam estar claros. A partir deste movimento ser pode avaliar como contratar e definir para cada TERCEIRO as obrigações, responsabilidades e até os limites desta questão. Então além de delegar, saberá gerenciar e monitorar. Afinal de contas a terceirização o faz para execução, mas não para a responsabilidade das entregas. Estas podem até serem compartilhadas, mas no final serão de quem delegou.

Yo comenzaría por tener claro mi Propósito o mi IKIGAI, así puedo alinear mis habilidades con las necesidades de mis clientes y dar un servicio de excelencia.

À mon sens 2 grandes tendances à l'externalisation 1- le cloud qui impose d'affuter ses compétences a- en migration ou en aspiration d'environnements physiques b- en datacenters virtuels c- en finops pour piloter les ressources et 2- les IA "verticales" pour accueillir plus de business process boster à l'IA et concurrencer l'offshore

By all means follow the trends, upskill as suggested. Doing this will increase your likelihood of tenure. In addition focus on your soft skills, listening, problem solving, critical thinking and finally strengthen your ability to have business based conversations to articulate and shape the value of IT.

Os processos podem ser melhorados e até haver inovação. Ainda assim esta condição e responsabilidade precisa estar na gestão de quem delega. O monitoramento poderá garantir a percepção da necessidade de transformação e dispará-la promovendo aditivos aos contratos dos terceiros. De fato conhecer os processos permitirá ter controle para garantir o sucesso desta operação.

Navigating career paths in IT outsourcing requires a keen eye on industry trends and emerging technologies. To stay competitive, focus on high-impact areas like cloud computing, cybersecurity, and AI, which are transforming the field. Upskilling in these areas not only enhances your expertise but also broadens your job prospects. For instance, gaining skills in cloud services could position you for roles in cloud migration and management, meeting the demand from clients eager to adopt cloud solutions. Stay adaptable and proactive, as these trends will shape the industry's future.

La Inteligencia Artificial es como un Asteroide como el que cambio nuestro planeta hace millones de años, pero al ser intangible no lo tomamos muy en serio, sin embargo el líder que no domine y aproveche las herramientas que nos da la IA, lamentablemente dejará de ser relevante

Ao buscar uma oportunidade na área de terceirização de TI, é importante pesquisar sobre as tendências da indústria. Vou listar algumas delas a seguir: 1. IA e Automação: A adoção de IA para otimizar processos e suporte técnico está em alta, melhorando eficiência. 2. Segurança Cibernética: Com o aumento das ameaças digitais, as empresas buscam provedores especializados em segurança. 3. Modelos Híbridos: As organizações estão combinando serviços internos e terceirizados, buscando um equilíbrio entre controle e custo. Na área de TI de uma forma geral, as coisas mudam muito rápido, então mantenha-se atualizado e fique de olho nas profissões que estão sendo criadas com a chegada de novas tecnologias disruptivas.

Considere buscar entender como essas tecnologias impactam diferentes setores da economia. Computação em nuvem, Inteligência Artificial e Segurança Cibernética são transversais a várias indústrias. Conhecer as particularidades de como cada setor as utiliza pode abrir portas para nichos menos explorados, como saúde, educação ou finanças, aumentando suas oportunidades de atuação em setores em crescimento.

As a result of advancements in technology, the landscape of information technology outsourcing is transitioning. Among the most prominent themes are the increased utilization of cloud computing, digital transformation, a concentration on cybersecurity, robotic process automation, remote labor, regional diversification, sustainability, advanced analytics, adaptive service models, and innovations in user experience. It is possible for professionals to align their skills with the requirements of the market if they keep themselves updated about these changes.

Sin lugar a dudas es fundamental estar actualizado, recuerda que lo que hoy es tecnología de punta, mañana es obsoleto, saludos

Staying ahead or just surfing the market wave is always important for - I would say - any professional. Frequently read about industry trends. Frequently talk to your company management. Search for open positions in large/enterprise companies that are well known for innovation - if they're hiring, theres demand. Demand drives the market. By the time we are writing this article, I would focus on AI - this is a very large field and requires a deeper dive. Don't forget to gather all the competences to reach that goal. I've recruited hundreds of profiles along the years and I would focus on a strong learning/experience journey. Think about what full stack developer really means.

Le pilotage des outsourceurs est encore très perfectible chez les clients : il y a matière à renforcer ce job de négociateur et de diplomate qui navique entre technologie, juridique et data.

A qualidade é uma palavra complexa e nem sempre retrata a entrega ou satisfação do cliente. O cliente neste caso é o usuário que opera os processos e através da TI trata os dados e os transforma em informação para tomada de decisão ou para na prestação de serviço prover o resultado esperado. Eventualmente a qualidade pode ser considerada um sistema que não interrompe ou que não gera erros. Mas a verdadeira função é facilitar a vida dos usuários nesta função de tratar os dados. Então quando delega, a responsabilidade de entender a função de entrega é de quem terceiriza.

Pense também na possibilidade de combinar diferentes funções para criar um perfil versátil. Por exemplo, um profissional que une habilidades de desenvolvimento de software com um forte entendimento em segurança cibernética ou gerenciamento de projetos pode ser extremamente valioso para empresas que procuram economizar em recursos ou otimizar suas equipes. Ser multidisciplinar em funções dentro do outsourcing pode alavancar sua carreira.

Choosing a role is important and be mindful that your role options and preferences may change in the future, so try not to be too narrow in the beginning. Go through job opportunities listed online. Talk with your company - if it has the option to provide with different roles, especially in the early years of your career, this can be game changing, since you'll experience more and get a clearer perspective on what you are best and add more value. There are a lot of online resources also to see/listen/experiment with different skill sets and roles, so this might also be a good option.

The IT Outsourcing field offers a variety of roles to fit different interests and skills. To find your niche, consider exploring options across technical support, software development, quality assurance, and project management. If you excel at problem-solving and communication, roles in client support or project coordination may suit you well. For those who are detail-oriented and passionate about software quality, quality assurance is a rewarding path. Identifying your strengths and preferences will guide you toward a career that aligns with both your skills and professional goals.

La ISO 37500 nos da una buena guía de como gestionar servicios externalizados, sugiero seguir sus lineamientos para definir los roles necesarios

Project Managers, Business Analysts, Software Developers, Quality Assurance Analysts, Cloud Solutions Architects, Cybersecurity Specialists, Data Analysts, Technical Support Specialists, DevOps Engineers, Human Resources Specialists, Vendor Managers, and Instructional Designers are just some of the career opportunities that are available in the information technology outsourcing industry. Skilled individuals will have opportunities for growth and progress in this rapidly developing industry as businesses increasingly turn to outsourcing for increased efficiency. Continuous education is absolutely necessary in order to achieve success in these roles.

Si cuentas con las aptitudes necesarias busca siempre escalar en las jerarquías de tu empresa, jamás te quedes sin explorar la posibilidad de crecer en tu organización, saludos

Entendo que a rede de relacionamento é vital e vai ajuda-lo a ter informações sobre oportunidades, empresas que lhe interessam, vagas e até mesmo aprendizado com a troca de experiencias de outras pessoas.

Some tips: - I’ve found it very important to be a good listener. - Take notes during or after a conversation - Follow up - Communicate clearly

Networking is essential for advancing in the IT Outsourcing industry. Building connections through industry events, social media, or professional forums provides valuable insights into company cultures and potential job openings. Engaging with peers allows you to gain firsthand advice, learn from others' experiences, and explore career paths that align with your aspirations. Remember, networking isn’t just about job hunting; it’s about creating a support system that fosters professional growth and uncovers new opportunities.

Progression in the field of information technology outsourcing requires effectiveness as a prerequisite. Membership in professional associations, attendance at industry events, utilization of LinkedIn, participation in social media groups, conducting insightful interviews, networking with alumni, seeking mentorship, volunteering, and showcasing your talents are all strategies that can be utilized. The cultivation of relationships can result in the creation of new opportunities and an improvement in work prospects.

- Networking é essencial para obter informações sobre culturas empresariais, vagas e conselhos de carreira. - Aprenda com as experiências dos seus pares. - Descubra oportunidades alinhadas aos seus objetivos profissionais. - Fortaleça seu perfil e abra portas para colaborações futuras. - Estar bem conectado pode fazer a diferença no mercado de terceirização de TI. - Invista tempo e esforço em cultivar e manter relações.

Fundamental que hagas una labor en las redes, sin lugar a dudas Linkedin es un escaparate fabuloso, no dejes de publicar, comentar y participar en las actividades que se publiquen en esta maravillosa red profesional y de negocios, saludos

Connecting with peers, attending industry events, just having a coffee with senior professionals - these are all great ways to understand the market, skills needed, roles and even generate opportunities. But most of all, you will be learning. And you may bring that added knowledge to the table at any given time. Have you thought about a continuous learning path to achieve - in example, a software architect role - and bringing that knowledge and networking to the company for work for? There are many opportunities that can come with this.

Não esqueça do soft skill! Esses são diferenciais muitas vezes ignorados, mas que fazem toda a diferença em ambientes remotos e terceirizados. Saber se comunicar claramente e gerenciar expectativas pode ser o ponto decisivo entre um contrato renovado e a perda de uma oportunidade.

Always be curious to learn. The technology landscape and external factors evolve and change. Continue to be relevant and anticipate change. Great for, your company and your clients.

I believe that by continuously learning and improving my skills in the IT security environment, I can enhance myself first, and then my career.

Navigating career paths in IT Outsourcing requires a proactive approach to continuous learning. As technologies and methodologies evolve, staying updated becomes essential. Commit to certifications, workshops, or online courses that align with your career goals. For example, a PMP certification is advantageous for those interested in project management within IT Outsourcing. Demonstrating your dedication to learning not only keeps you relevant but also enhances your expertise, making you a valuable asset in this fast-paced field.

Mantente siempre actualizado, participa en programas y planes de capacitación y actualización, siempre revisa las tendencias de tu mercado o área laboral para que siempre estés a la vanguardia, saludos

Again, this is a common topic for most, if not all, roles and industries - though we need to realise that in tech, it's a very fast changing landscape. Continuous learning will be essential to career growth, no matter the role. It will also be important to the company you work for, since you're able to add new perspectives and knowledge. To the teams you have contact with, also. According to the career path you have previously chosen, set the learning/certification milestones you want to achieve. No need to rush, but don't lose track of what you're trying to achieve. Bear in mind that applies to roles that are not technical also - in example, a manager may want to go through Lean & Six Sigma principles and methodologies.

En outsourcing comme ailleurs, il semble que les 2 voies possible soient - l'expertise, et il y a matière à s'amusre avec les technologies / outils / IA qui fleurissent dans les SI - le management qui me semble riche entre les contrats, les Hommes, les technologies et les data, généralement en environnement multi-culturel Je crains que les métiers de l'industrialisation aient été transférés chez les hyperscalers...

La externalización de servicios de TI ofrece importantes beneficios para industrias no tecnológicas, como la minería y el comercio. Al contratar consultoras especializadas en TI, estas industrias pueden acceder a servicios como codificación de sistemas, implementación de ERP y CRM. Esto permite mejorar el análisis, desarrollo, diseño, pruebas y producción de software desde la recolección de requisitos hasta la entrega. En mi experiencia como consultor, he trabajado en diversas industrias y con distintos stakeholders, lo que ha enriquecido y desafiado mi carrera. Al optar por una empresa de externalización, es crucial mantener el enfoque en traducir las necesidades del negocio en soluciones sistémicas.

In the field of information technology outsourcing, career pathing comprises formulating a plan for your professional trajectory within this dynamic industry. An understanding of the industry, the formulation of objectives, the assessment of competencies, the pursuit of relevant education, the acquisition of practical experience, the participation in networking, the search for mentorship, the consideration of lateral transitions, the maintenance of awareness of trends, and the evaluation of progress are all essential components. You may put yourself in a competitive position for success in the information technology outsourcing market if you are able to deftly navigate through these components.

A career in IT outsourcing progresses from foundational support roles, where professionals gain technical and customer service skills, to advanced positions managing complex systems and client relationships. As one advances, roles like Network Administrator and Client Solutions Engineer technical expertise with client needs. IT PMs then lead project delivery and coordination, aligning outcomes with client expectations. At managerial levels, IT Outsourcing Managers optimize operations and vendor relationships, while senior roles, such as Director or VP, focus on strategic planning and fostering key client partnerships to drive growth. Success requires ongoing learning, a client-centric approach, and adaptability in a rapidly evolving field.