Veja como você pode navegar pelos principais fatores ao negociar um aumento no Suporte Técnico.

1. Prepare Your Case Document Achievements: Keep a record of your accomplishments, contributions, and any additional responsibilities you've taken on. Quantify your successes with metrics where possible (e.g., increased sales by X%, improved efficiency by Y hours). Market Research: Research industry standards for your role and experience level. Websites like Glassdoor, PayScale, and LinkedIn Salary can provide insights into competitive salaries. 2. Choose the Right Setting Private Meeting: Request a one-on-one meeting in a private setting where you can discuss your request without interruptions. Positive Environment: Ensure the atmosphere is conducive to a positive conversation. Avoid times when your manager is stressed .

Document Achievements: Keep a detailed record of your accomplishments, including metrics that demonstrate your impact (e.g., reduced ticket resolution time, improved customer satisfaction scores). Highlight Additional Responsibilities: If you’ve taken on extra duties or leadership roles, make sure to include these in your discussion. Market Research: Present data on industry salary standards to support your request, showing that your ask is reasonable and aligned with market trends.

Effective Communication Practice Your Pitch: Rehearse what you want to say to ensure clarity and confidence during the conversation. Be Direct and Professional: Clearly state your request for a raise and back it up with your documented achievements and market research. Listen Actively: Be open to your manager’s feedback and concerns. This shows that you value their perspective and are willing to engage in a constructive dialogue.

Be Open to Other Forms of Compensation: If a raise isn’t feasible, consider negotiating for other benefits, such as additional vacation days, flexible work hours, or professional development opportunities. Discuss Future Opportunities: If a raise isn’t possible now, ask about the potential for a future review or what specific goals you can achieve to warrant a raise later.

Thank You Note: Regardless of the outcome, send a thank-you note expressing appreciation for the discussion. This maintains a positive relationship with your manager. Set Future Goals: If your request is denied, ask for feedback on what you can do to position yourself for a raise in the future. Set specific goals and timelines for revisiting the conversation.

Don’t forget the value of a long-term look back at how much time you invested in the company and compare that against the amount of training or pay they’ve invested in you. If you’re not finding that even or a little higher to your benefit, then maybe they’ve decided that they like what you do at the rate that they pay you as long as you’re willing to put up with it. It might be time to just look for another job.

Marie , I agree if an employer doesn't see your value. There are however some intangibles there could be such as work environment, management/ co-workers, low stress levels. It's a tough balance sometimes. But if you don't have those intangibles then may be time to bounce. I look forward to your next post !!!!

Company Culture: Understand your company’s culture regarding raises and promotions. Some organizations may have strict policies, while others may be more flexible. Networking: Engage with peers and mentors within your organization or industry to gain insights and advice on navigating salary discussions. Continuous Improvement: Keep enhancing your skills and knowledge in technical support. This not only adds value to your role but also strengthens your case for future negotiations.