1. Listen and Clarify: Arrange a meeting to actively listen to the client’s concerns, ask clarifying questions and ensure you fully understand their perspective without being defensive. 2. Review and Compare: Examine the deliverables against the original project scope, requirements and expectations to identify gaps or misalignments. 3. Acknowledge and Communicate: Accept responsibility for any valid oversights, explain the reasoning behind decisions and address any misunderstandings transparently. 4. Propose Solutions: Collaboratively suggest actionable steps, such as revisions, additional documentation or adjustments, while aligning solutions with the project scope.

When a client is unhappy with project deliverables, it's essential to address misunderstandings promptly. I believe the key lies in open communication—actively listening to the client's concerns, seeking clarity on their expectations, and acknowledging any gaps. Transparency in explaining challenges, offering solutions, and setting clear timelines for adjustments can rebuild trust. The goal should always be to align the final output with the client's needs, ensuring both satisfaction and maintaining a positive relationship moving forward.

1. Ouça com atenção: Deixe o cliente explicar o que o deixou insatisfeito. Demonstre interesse e entenda seu ponto de vista. 2. Peça desculpas: Mesmo que você não concorde com tudo, um pedido de desculpas sincero demonstra que você se importa com a experiência do cliente. 3. Ofereça uma solução: Proponha uma solução que resolva o problema do cliente de forma rápida e eficaz. Seja claro e objetivo. 4. Acompanhe o caso: Entre em contato com o cliente após a resolução para garantir que ele está satisfeito e que o problema foi realmente resolvido.

I’d actively listen to their feedback without interrupting, ensuring they feel heard and respected. Then, I’d compare their expectations with the agreed-upon scope and deliverables to identify any gaps or misunderstandings. If the issue stems from miscommunication, I’d clarify how the deliverables meet the requirements or, if necessary, propose adjustments to align with their needs. Finally, I’d create a revised action plan, communicate timelines clearly, and maintain regular updates to restore confidence and ensure satisfaction.

To bring a different perspective: it's imperative to go back to the initial plans and projections, adjust the outcome for outside forces that might have derailed the results (i.e. macroeconomic scenario, change in regulations), and present the results to the client. It's not about confronting them, but if the outcome can be explained by the above method, there might be something else bothering the client in the process. It's usually a lack of communication.

O cliente, interno ou externo, conectados a empresa ou negócio, precisam encontrar canais eficientes para expressarem suas demandas ou contribuições. Empresas não podem ser pegas de surpresa, precisam contar com protocolo eficiente para tratar reclamação ou registro de anomalia que observem as seguintes premissas: 1. Coletar integral demanda do cliente. 2. Checar escopo, vetores, agentes e versões e prover eficiente avaliação do caso. 3. Em justa medida, adotar medida para efetiva solução. 4. Emitir resposta e/ou empreender medidas reparadoras junto ao cliente. 5. Adotar ações de ajustes - mitigação de reincidência. 6. Monitorar o ambiente da ocorrência. "A reclamação não é impedância, é oportunidade, no mínimo de testar seus processos"!

Start by actively listening to the client’s concerns and acknowledging their dissatisfaction. Revisit the project scope to identify gaps, then clarify your approach while being open to adjustments. Collaborate on actionable solutions and follow up to ensure alignment and satisfaction. Clear, respectful communication is key to resolving issues and rebuilding trust.

Clear communication is key to any successful project. When a client is unhappy with deliverables, it’s essential to address the issue promptly while also viewing it as a chance to improve. Start by understanding the client's perspective and finding a resolution that benefits both parties. Then, recognise this exoerience as a gift because it gives you the ability to review your procedures: 1. Were expectations clearly defined from the beginning? 2. Is everything documented to avoid misinterpretation? 3. Is your contract clear & free from ambiguity? 4. What could you do differently next time? By refining these processes, you’ll enhance future projects, strengthen client relationships, & demonstrate your commitment to continuous improvement.

70% of clients prefer working with professionals who actively listen to their concerns. When a client is unhappy with project deliverables, the first step to clearing up misunderstandings. Actively listen to their concerns without becoming defensive. Acknowledge their feelings and clarify specific points of dissatisfaction by asking open-ended questions. Approach with empathy and gather crucial information to address their needs effectively. Provide a transparent overview of the project scope and any constraints that may have impacted the outcomes. Show a collaborative dialogue to rebuild trust and ensure that both parties are aligned moving forward.