1. Acknowledge the Issue: Be transparent about the mistake. For example, Oxfam openly addressed misconduct cases, outlining actions taken. 2. Take Responsibility: Show accountability with clear plans to fix the issue. UNICEF revamped policies after financial mismanagement incidents. 3. Communicate Regularly: Keep stakeholders informed on progress. Save the Children provides updates through reports and newsletters during crises. 4. Show Impact: Reaffirm commitment by highlighting program successes. Charity: Water regained donor trust by showcasing transparent project outcomes. Result: Transparency, accountability, and proof of impact rebuild trust effectively.

Aside from communicating and implementing changes to prevent the issue, I also advocate for understanding if there was a negative impact before communicating the error. Why? To prevent diluting the value of apologizing for errors with real impact. Communicating error is beneficial, but over-apologizing can have negative ramifications of losing trust in the organization's throughput. Additionally, when we implement changes to prevent issues, I believe we should dive into the root cause(s) of the problem and address any deeper issues, which may not be process-related at all. This is where things can get sticky and can point to culture, strategy, leadership, and so on.