You're struggling to motivate your team in Service Operations. What strategies should you consider?

Uma estratégia eficaz é revisar a estrutura organizacional, garantindo clareza nos papéis e metas bem definidas. Implementar incentivos alinhados ao desempenho também pode gerar maior engajamento. Além disso, o fortalecimento da comunicação interna e o investimento em treinamentos contínuos ajudam a equipe a se sentir valorizada e preparada para superar desafios.

To effectively motivate your team, it's crucial to first understand their needs, concerns and aspirations. Motivated employees are typically more productive , engaged and customer-focused. The below strategies can be used to achieve this: regular one-on-one open meetings that provide forum for open deliberations, provision of a 360 degree feedback mechanism, allow whistle-blowing avenues for discreet issues, understanding individual team member's career goals, ensuring a good work-life balance for staff, fostering a collaborative and supportive culture and ensuring that you continuously monitor and adjust your leadership style.

I support the idea of the SMART approach. It would also be great to set up goals for the company that aligns with the goals of individuals. If the goal is common it is much easier to achieve it.

To set SMART goals, one needs to first of all understand the strengths and limitations of his team foremost. Having understood the strengths and weaknesses of the team, align the goals with the company objectives clearly outlining how the goals fit into the company's broader mission. Ensure also that you balance the performance goals and development goals. Break down larger goals into smaller goals i.e. break down company targets to departmental goals, then break down departmental goals to branch goals and subsequently to individual goals for clarity and specificity. Also ensure to monitor progress and provide feedback , foster accountability and provide space for flexibility and reflection.

Empoderar sobre todo con el ejemplo demostrando que has pasado por donde ellos y no se te caen los anillos al realizar una tarea que no te pertenece,así les demuestras tu humildad y liderazgo a la hora de ser tú el primero y más capacitado para realizar cualquier trabajo por poco cualificado que sea y poco valorado en comparación a otros que te correspondan,como por ejemplo,esto es muy bueno que lo realice un encargado de cualquier tipo de empresa y ponerse de la mano de sus empleados dando el máximo y sorprendiendo a todos,es el mejor ejemplo de liderazgo que uno puede dar a sus compañeros,además de demostrar los valores que uno tiene

Positive Work Environment is like an Oxygen which helps the person grow mentally and physically. Positive Work environment gives you enough reasons to be satisfied and accomplish what we aim for. Achiveing Positive Work Environment comes through positive minded people who are positive enough to handle the team and accomplish the target.