If the guests crowds are happening often, I would think about some strategic solution and go with modern technology. The options would be: 1. Automatic check-in or check-out 2. In-Room guest experience service available on mobile for the guest requests 3. Restaurant or Taxi or InRoom services may be booked by using a QR codes, not involving the hotel staff.

1. Stay Calm and Grounded 2. Greet Everyone Warmly 3. Listen Actively 4. Empower Your Team 5. Leverage Technology 6. Prioritize Proactively 7. Offer Small Gestures 8. Maintain a Positive Team Culture 9. Follow Up When Possible 10.Genuine Care

I am never too busy to provide great service. It may be as simple as using the guest's name a few times at check in, remembering them or outlining their preferred needs. Our guests will see how busy the hotel is and understand that the usual personal time isn't plausible at that moment and allow us to provide our superior service to the next guest.

In a bustling environment, I ensure personalized service by deploying tools like guest profiling systems or CRM platforms to quickly access preferences and past interactions. I’ll also assign a "guest concierge" at key touchpoints to focus on high-value personalization such as acknowledging frequent visitors' names or preferences. To streamline the experience, my suggestion will be to implement self-service kiosks or mobile apps for basic needs. This will freeing up staff to engage in meaningful face-to-face interactions. Additionally, its important to encourage team members to use quick, thoughtful gestures like a sincere compliment or offering a tailored suggestion to ensure every guest feels valued even amidst the crowd.

One thing I always emphasize is to be the first to give—whether it’s the first smile, the first eye contact, or proactively offering assistance. Proactivity, rather than reactivity, sets the tone for meaningful connections. Additionally, personalization doesn’t have to mean spending half an hour with a guest. Sometimes, it’s the small gestures—like a quick smile or asking, ‘Can I help you with anything?’—that leave the most lasting impression. And lastly, new tech tools (including ours) can enhance this process, the real magic lies in blending AI with genuine human connections to create moments that truly matter.