1. Understand Your Audience 2. Deliver a Seamless Arrival Experience 3. Emphasize Personalization 4. Ensure Staff Are Knowledgeable and Accessible 5. Provide Premium On-Course Amenities 6. Offer a Stellar Food and Beverage Experience 7. Communicate Effectively 8. Prepare for Accessibility and Inclusivity 9. Handle Feedback Proactively 10. Go the Extra Mile with Keepsakes 11. Prepare for the Unexpected By prioritizing attendee comfort, convenience, and engagement, your customer service approach will enhance the event's reputation and create a lasting impression on all who attend.

I think that the first step in hosting an event of this kind, in addition to organizing all spaces to adapt them to the needs, is to establish a specific procedure for all staff members who will be working directly with the public. Therefore, I would focus our efforts on: • Preparing the facility to accommodate all visitors, participants, and event staff. • Creating a specific procedure for each department tailored to the event. • Training the entire team to implement the new procedures. • Providing the public with all necessary information prior to their arrival at the club. • Ensuring ample communication during their stay. • Enhancing their experience with post-event communication.