I handle it by working efficiently to resolve their issue as quickly as possible without compromising the quality of service. If the task demands more time, I collect the product or details from the customer, assuring them that I'll complete it as soon as I can. This allows me to continue helping other customers without delays. If waiting is unavoidable, I communicate the expected wait time clearly, ensuring they feel acknowledged and informed. This way, I manage the crowd while keeping everyone satisfied.

One thing I found to be helpful is acknowledging the customer/client. It goes a long way. It means something for them to know you see them. And when faced with an urgent situation make sure you are honest with people. I’m so sorry for the wait. It will only take me a few minutes or is there anything I can get you? Or I have appointments first thing in the morning would you like to schedule? And I would love to take time to help you.

As much as we hate to admit it, we've probably all been on both sides of this coin at least one time before! Unfortunately, there's no rule book for how each specific situations might play out, but remember, urgencies are almost always dramatized. At the end of the day your job is to keep calm, and aim to maintain a consistent experience for everyone. Gauge your current client; if they initially preferred to be left alone, it may be appropriate to act accordingly. Maintain an understanding that a solution exists for all conflict. Continue doing what's important to you and your client. Afterwards, it's easy to move on to the next client's needs unapologetically, thank them for their patience, and grant them your undivided attention!

Be sure to politely set the expectation that for time sake you’ll resolve the less difficult issues first, quickly and effectively, then move on to the more labor intensive task so you can devote full focus on the matter at hand.

To manage a surge of clients, I prioritize the most urgent requests, delegate tasks among the team, filter less complex cases, and maintain effective time management. Client feedback is crucial to adjust and improve future processes. These strategies ensure efficient and quality service.

In a high-demand situation, prioritize tasks while maintaining customer satisfaction. Greet the customer requiring extensive help and assess the complexity of their needs. If possible, provide a quick initial solution or explain that you’ll need time to fully address their concerns. Delegate simpler tasks or other customers to team members, ensuring others are not left unattended. If team support isn't available, kindly ask the customer for patience, reassuring them their issue is important. Communicate transparently, set expectations for follow-up, and revisit them as soon as you can dedicate focused time. Balancing immediate and comprehensive assistance ensures all customers feel valued.

I’ll prioritize urgent issues, delegate tasks if possible, and handle the customer needing extensive help with patience while keeping others informed of any delays.

You have to laser focus on what that customer needs and how you fill that need. For example, is it extra instruction or just more attention/ a listening ear? Fill the need as efficiently as possible or plan a future appointment to rediscuss and kindly excuse yourself.

Photographic memory comes in handy in this situation. I can figure out who actually came in first and I will listen to what they talk about while waiting to see what person is next. When someone needs more time, I would for sure ask other coworkers to step in and to step up. Face time is important.