Selection of reliable and performing PSP , a real time monitoring system as well as collaboration within the Industry with peers are key. Having direct connection will also facilitate vulnerability of your environment.

I faced a similar issue a month ago with a client’s digital marketing campaigns, where an ad on Google Ads was repeatedly rejected for reasons unrelated to the product. I took immediate action to resolve the problem and informed my client, explaining the situation and the steps I had already taken. I clarified that there were no further actions I could take at that point and assured them I would provide timely updates on any new developments. This transparency and open communication fostered mutual understanding and trust, allowing us to manage the situation together effectively.

All these recommended solutions are wise and probably considered to be good management. But I would simply add this: My most reliable vendors and my most precious customers work with me when problems arise. No one is perfect, of course, but even fewer offer candid answers when problems arise. I want vendors who have the courage to be honest about problems and not sugar-coat their response. Before my clients demand action, we serve them proactively. Over-communication and sincerity form a damn good foundation for technical chops to operate. Be smart. Be accurate. Be accountable. Be proactive. so that you can Be Back.

We face these issues in our day to day as part of operations. 1. Firstly diversify the services and avoid depending on single third party provider. Choose another root may be with another provider as backup 2. Define stringent SLAs with third parties and keep governing them on a periodical basis 3. Where there is repeated issues, identify the root cause along with the third parties and define corrective actions and preventive actions in order to not to repeat the issue 4. It's business call to inhouse and avoid depending on third party based on ROI

Diversify your vendor options to avoid reliance on a single provider. Develop a robust contingency plan that includes backup services or in-house alternatives. Establish a clear Service Level Agreement (SLA) outlining uptime expectations and penalties for non-compliance.

🛠️ Manter os padrões de tempo de atividade com fornecedores terceirizados 🛠️ Quando o tempo de inatividade ameaça o desempenho, é crucial adotar estratégias eficazes: ✅ Defina SLAs claros com fornecedores. ✅ Diversifique os parceiros para reduzir riscos. ✅ Tenha um plano de contingência para alternativas rápidas. Quais estratégias você usa para assegurar a continuidade nas suas operações? #GestãoDeServiços #Fornecedor #SLA #ContinuidadeDeNegócios #Tecnologia

To maintain uptime during third-party vendor downtime, I would implement redundancy strategies, such as alternate service providers or backup systems, to minimize disruptions. Clear SLAs and proactive monitoring allow early detection and escalation of issues, ensuring swift remediation. Additionally, regular communication with vendors and internal stakeholders ensures transparency and alignment on recovery efforts.

First, make sure that the overall redundancy and resilliency is fully translated into the service contract, aswell as the penalties for the downtimes. Have at least one backup option where the company's primary services can automatically be kept running without interfering with the companie's business and without making data vulnerable. SLAs can also be set in order to be compensated by the downtime.

Literalmente é impossível garantir que um terceiro irá entregar 100% do esperado. Riscos de negócio são riscos de negócio. É a mesma coisa de comprar um iPhone 15 e ficar "moscando" na paulista. Vão te roubar. Saiba firmar uma contingência entre seus serviços de tecnologia e suas expectativas. Nunca coloque todos seus ovos em uma única cesta! Done!

É fundamental realizar reuniões semanais para acompanhar o progresso dos projetos e identificar possíveis dificuldades ou obstáculos junto aos fornecedores. Essas conversas são essenciais para resolver problemas em conjunto e garantir que nada atrase o cronograma. Além disso, é importante prestar atenção ao que foi acordado no contrato, especialmente no que diz respeito ao SLA. Outra boa prática é diversificar os fornecedores, evitando a dependência de apenas um parceiro, o que traz mais segurança e flexibilidade à operação.