You're facing conflicting expectations on automation outcomes. How can you bridge the gap effectively?

To bridge the gap between the automation needs and desired outcomes you need to: - Start open communications between parties involved and implement active listening to clearly understand the requirements and possible outcomes - Use concrete metrics and evidence to compare objectively - Align the common requirements and outcomes - Conduct trial experiments in a controlled environment to assess the possibilities and required scaling of the automations - It is also important to put forth your concerns and limitations of the process

When facing conflicting expectations on automation outcomes, it's important to first understand the root of the conflict. Open communication with all stakeholders is crucial. By facilitating discussions to align on goals and desired outcomes, you can work towards a common understanding. Additionally, establishing clear performance metrics and regularly evaluating progress can help bridge the gap effectively. It's also valuable to involve a neutral third party if necessary to provide an objective perspective.

It is quite common to have conflicting requirements for an Automation process. The reason being the different stakeholders have different requirements and goals to cater to. Their conflict helps to come up with an automation process which is balanced from all the angles ex.) Productivity, Efficiency, Stability, Scalability etc. The key here is to find the middle path with those expectations. The team needs to prioritize those goals and make sure the design and action plan caters to their requirements, In doing so a very balanced Automation process with a realistic process Automation outcome gets produced.

Bridge the gap in conflicting automation expectations by facilitating open discussions, aligning goals through consensus, clearly communicating benefits and limitations, and providing data-driven insights to support decisions.

It's not uncommon for organizations to face conflicting expectations in Engineering Process Automation—I have experienced nearly 50%-60% of projects encounter misalignment among stakeholders. Identify shared objectives and craft a strategy that balances these needs, prioritizing critical requirements while accommodating less urgent ones. Maintain open communication channels, providing regular updates and seeking feedback to ensure alignment throughout the process

Deeper stakeholder involvement can be achieved through in-depth interviews, forming a cross-functional automation team, and establishing clear communication channels. Tailored education and training, like role-specific programs and hands-on experience, are key to easing the transition. Effective change management, including a detailed plan and celebrating successes, helps address resistance. Finally, measuring and demonstrating value through KPIs and continuous improvement ensures sustained support and success in automation initiatives.

Prozess Identifikation und genaue Analysen der Rollen der Stakeholder sind ein wichtiger Schritt bei der Prozess-Automatisierung. Die Effizienzsteigerung wird durch standardisierte / automatisierte Abläufe erzielt und i.d.R. nicht durch Personaleinsparungen. Für die Stakeholdern sollte der Prozess durch die Identifizierung und anschliessende Dokumentierung auch deutlicher werden und einfacher zu verstehen sein.

A automação de processos com UiPath é um divisor de águas para as empresas que buscam eficiência e inovação. Com a UiPath, é possível automatizar tarefas repetitivas e baseadas em regras, reduzindo erros humanos e acelerando operações. Isso não só aumenta a precisão, mas também libera os colaboradores para se concentrarem em atividades estratégicas. A escalabilidade e a integração com sistemas existentes fazem da UiPath uma solução flexível e eficaz, impulsionando a transformação digital e mantendo as empresas competitivas. #Automação #RPA #UiPath #TransformaçãoDigital

Everyone has a different view of automation. It's like building a puzzle without the picture. Some see it as a job stealer, others as a magic wand. The key is to listen, really listen. Understand their fears, their hopes, and their expectations. Explain how RPA is like a super-powered assistant, not a replacement. Show them how it can make their jobs easier, not harder. When everyone feels heard and understood, we can start building a shared vision for the future.

One strategy I’ve employed is to use a phased approach to automation. Begin with a pilot project focusing on a high-impact area with clear, measurable outcomes. This approach provides tangible evidence of success that can be leveraged to gain broader buy-in. It’s also important to communicate that automation is a journey rather than a one-time event. By setting up a roadmap that includes incremental goals and continuous improvement cycles, I’ve managed to keep expectations aligned and achievable.

Automation isn't magic, It's a tool. A powerful one, but it has limits. Overpromising is like setting yourself up for failure. Instead, let's focus on small, achievable wins. Start with something simple, something that delivers quick results. This builds trust and momentum. Remember, it's okay to say, "I don't know," especially when it comes to predicting the future. Let's manage expectations, deliver results, and build a reputation for reliability. Small steps, big impact.

classificar os requisitos e pontuá-los como obrigatório para sucesso do caso, não obrigatórios, importante, não importante, definir prazos realistas, documentar e validar com outros profissionais esse prazos

In automation projects, the key to success lies in managing expectations effectively. Instead of aiming too high from the start, focus on setting modest, achievable goals that you know you can surpass. By under-promising and then over-delivering, you not only exceed expectations but also build credibility and trust within your team. Start with small, tangible improvements that align with your overall strategy, and use these early wins to demonstrate the potential of automation. This approach allows you to showcase results that go beyond what was initially promised, creating a positive momentum and reinforcing confidence in the automation process.

Realistic and achievable goals are crucial. Understanding what you are capable of building is also extremely important. Think of the automation that you are getting ready to make as a the new product press release or Kickstarter for a new startup company: if the product expectations do not deliver on what was promised, it can compromise the integrity and trust of said company. Real results that follow from real goals and promises will not only help gain trust of those who are benefiting from the automation, but help others trust your work.

Lo ideal es empezar por procesos o partes bien estructurados para llevar la automatización a buen fin. De esta manera vamos asegurando y probando de forma controlada

From my experience, communication plans should include multiple channels tailored to different audiences. For example, I’ve implemented town hall meetings for broad organizational updates and smaller focus groups for more detailed discussions. Additionally, creating a shared knowledge base or an FAQ can help address common concerns and provide ongoing transparency. I’ve also found that incorporating storytelling into communications—sharing specific examples of how automation has positively impacted other organizations or teams—can make the message more relatable and compelling.

Communication is the heartbeat of any successful project. It's not just about sharing information; it's about building relationships. Talk often, talk clearly, and talk honestly. Celebrate the wins, acknowledge the challenges, and always, always listen. Use plain language, avoid tech jargon, and make everyone feel included. Remember, transparency isn't just about sharing information; it's about building trust. When everyone feels informed and involved, it's easier to overcome obstacles and achieve our goals.

Communication is extremely important during designing and validating of automations. Understanding the issues, continuous validation during designing, training (if any), and chatting with leadership all require a strong communicator. Successful communication is apparent when there is clear and formulated responses along with listening with one’s undivided attention.

Punto vital para que el proceso de automatización llegue a buen final y de buenos resultados. Todo el mundo que participa en el proceso debe tener comunicación para aportar todos sus puntos de vista.

Imagine throwing someone into the deep end without teaching them to swim. That's how people feel when faced with new technology. Training and support are like life jackets. Show them how to use the tools, but more importantly, show them how these tools make their lives easier. Be there for them when they struggle. Let them know you've got their backs. When people feel confident and supported, they're more likely to embrace change. It's an investment in your team, and it pays off in spades.

I advocate for a blended learning approach, combining formal training sessions with on-demand resources like video tutorials and documentation. However, the most impactful method I’ve found is peer-to-peer learning. By identifying early adopters or “automation champions” within the team, you can create internal experts who can provide day-to-day support and help foster a culture of continuous learning. These champions can also serve as role models, demonstrating how automation can enhance rather than replace human roles.

Ainda hoje muitas pessoas envolvidas no processo produtivo, não entendem bem o processo de automatização, o que é necessário, o que faz sentido ser automatizado e a melhor forma de se automatizar. Sou um grande defensor do compartilhamento do conhecimento, sendo assim, para que nossos clientes entendam nossas dificuldades ou mesmo resistências à automação de alguns processos, ele precisam entender um pouco nosso mundo e só conseguimos isso através de workshops e treinamentos. Fazer com que as pessoas entendam um pouco do universo da automação vai produzir ganhos muito significativoS para todo o processo, afinal a boa é velha empatia ainda funciona muito bem.

Soporte y comunicación deben ser vitales y fluidos. El equipo técnico debe estar disponible en todo momento y con capacidad de comprensión. Y la comunicación debe ser fluida a nivel formación para que la gente pueda aportar bien sus dudas y mejoras.

One thing I’ve found helpful is offering ongoing support, with resources readily available to address any questions or concerns as they arise. This proactive approach doesn’t just ease anxiety; it empowers the team to fully embrace the changes and leverage the benefits of automation, transforming initial hesitation into enthusiasm.

Automation isn't a set-it-and-forget-it thing. It's a living, breathing organism that needs constant attention. Track your results, measure your progress, and be ready to change course. Think of it like driving; you adjust your speed based on traffic, weather, and your destination. The same goes for automation. Stay flexible, be data-driven, and never stop learning. Remember, perfection is the enemy of progress. Let's embrace continuous improvement and build a culture of adaptation.

In my projects, I’ve incorporated real-time dashboards to monitor the effectiveness of automation initiatives. These dashboards are not just for leadership but are accessible to the entire team, providing transparency and encouraging collective ownership of the automation journey. Furthermore, I’ve found that conducting regular retrospective meetings—where the team reviews what worked, what didn’t, and why—can be invaluable for making agile adjustments to the automation strategy. Continuous feedback loops are essential to ensure that automation efforts stay aligned with both tactical and strategic goals.

Validation and monitoring of a process automation is what makes a really great automation great. You’re the chef in the kitchen creating a new recipe: there is trial and error to get the recipe perfect and there is taste testing to ensure that the recipe is consistent with expectations. The same goes for process automations to ensure consistency and that expected results are the same. If the recipe needs tweaked to ensure better results, you are on top of it when you’re monitoring.

Tenho falado bastante sobre isso com colegas, se ficarmos esperando fazer o ótimo, podemos perder um timing precioso no amadurecimento de nossas aplicações, o processo não evolui e demoramos muito a entregar algo. Em minha opinião devemos encontrar um equilíbrio entre o ótimo e o regular, ou seja, o bom já é suficiente para implementar uma solução, o que não podemos esquecer é que para o bom se tornar ótimo, precisamos acompanhar, definir metas, definir períodos de avaliação, para validarmos a ideia inicial e se for o caso ajustá-la para obtermos melhores resultados.

Tener buenos dashboard simples y muy visuales asegura comprender todo lo que está pasando a todo el equipo. Es la mejor forma, y más simple, de ver los resultados de todo el trabajo realizado.

Beyond just celebrating, I believe in making success stories a core part of the organizational culture. This can be achieved by creating case studies or internal newsletters that highlight not only the successes but the people behind them. Recognizing the human element—those who have adapted, innovated, and driven the change—can be highly motivational. Additionally, I’ve seen success in hosting internal showcases where teams can present their automation successes to the wider organization, fostering a sense of pride and shared achievement.

Celebrating successes in your automation journey is like adding fuel to an engine—it keeps the momentum going. Just as a car needs regular refueling to keep moving, your team thrives on recognition and acknowledgment of their efforts. By celebrating both big milestones and small wins, you ensure that everyone feels valued and motivated to continue pushing forward. Publicly recognizing these achievements not only boosts morale but also solidifies support for current and future automation initiatives. These celebrations serve as tangible proof that automation is making a positive difference, helping to align expectations and keep the team energized for the road ahead.

A celebração de sucessos, sejam eles pequenos ou grandes, é fundamental para a continuidade do processo de evolução dos processos através da automação. O conceito de celebração por si só explica sua importância em nosso trabalho, como desenvolvedores de automação, afinal celebração é compartilhar nossas conquistas com outras pessoas e estes momentos são importantes formas de divulgar nossos trabalhos, ainda mais quando divulgamos vitórias ou conquistas alcançadas. Celebrar é necessário para que é o alvo da conquista, para quem patrocina o projeto e para quem recebe o projeto.

Let's not forget to pat ourselves on the back. Celebrating wins, no matter how small, is like refueling the team. It shows everyone that their hard work is paying off. Public recognition is like shining a spotlight on success. It motivates others, builds trust, and creates a positive atmosphere. Sharing stories about how automation has improved our lives makes it real, tangible. Let's make celebrating success a regular part of our journey. It's not just about acknowledging achievements; it's about fueling our passion for what we do.