Last updated on
Sep 17, 2024
You're faced with an upset customer. How can you handle the situation with empathy and efficiency?
Dive into the delicate art of customer service—how do you balance empathy with efficiency? Share your strategies.
Last updated on
Sep 17, 2024
You're faced with an upset customer. How can you handle the situation with empathy and efficiency?
Dive into the delicate art of customer service—how do you balance empathy with efficiency? Share your strategies.
1 answer
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remain calm, actively listen to their concerns, acknowledge their emotions, apologize sincerely for the issue, use positive language, and work to find a solution that addresses their problem while building trust through personalized interaction;
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