You're faced with a client's concerns. How can you address them with positivity and empathy?
When you're confronted with a client's concerns, it's vital to approach the situation with a blend of positivity and empathy. Emotional intelligence (EI) is your ability to recognize, understand, and manage your own emotions, as well as to recognize, understand, and influence the emotions of others. In a client-facing role, EI is your superpower. By harnessing it, you can turn potentially negative situations into opportunities for building stronger relationships and delivering exceptional customer service.