When a client asks for sensitive data outside the agreed scope, it's tricky. Here's my approach: Stay calm and professional. Don't rush to say yes or no. Ask why they need it. Understanding their motivation helps find solutions. Review the contract and data protection laws. Know where you stand legally. Explain the risks and your data protection obligations clearly. Explore alternatives that meet their needs without compromising security. If access is justified, document the request and approval process thoroughly. Consider updating agreements to cover similar future situations. Remember, protecting data is crucial, but so is client trust. Balance is key.

When faced with a client requesting access to sensitive data beyond the agreed scope, it's essential to handle the situation carefully and transparently. Start by reviewing the existing agreement to understand the defined limits. Engage in a direct conversation with the client, explaining the legal and compliance implications of sharing sensitive data. Offer alternatives, such as summarizing relevant insights or providing aggregated data that maintains confidentiality. If the request is justified, discuss the possibility of amending the agreement or implementing additional security measures. Always prioritize data protection and ensure that any changes are documented to maintain accountability and trust.