You're dealing with project delays with overseas partners. How can you ensure trust remains intact?
Navigating choppy waters with global teams? Share your tactics for maintaining trust during project hiccups.
You're dealing with project delays with overseas partners. How can you ensure trust remains intact?
Navigating choppy waters with global teams? Share your tactics for maintaining trust during project hiccups.
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1. Open Communication: Inform partners about delays promptly, ensuring regular updates to maintain transparency." 2. Collaborative Problem Solving: Engage partners in finding solutions, reinforcing their role in the project's success. 3. Adjust Project Plans and Expectations: Reassess timelines and scopes together to align expectations and reduce pressure. 4. Offer Support and Resources: Provide additional help to address bottlenecks, showing commitment to overcoming challenges together. 5.Focus on Long-Term Goals: Emphasize the long-term benefits and value of the partnership to navigate through immediate hurdles.
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I have been all my life working with clients abroad. Years ago, I started to have problems with clients in certain countries of Latin America (I was living and working in Milan). I needed concrete answers to our proposals, but their delay took too long for our European standards. At the time, I realised that the problem of the delay was a "cultural problem" related to their own"business etiquette rules". For certain cultures, to delay answers is the right way to negotiate and go ahead. Specifically, with the country I was dealing with the delay had and, has nowadays the following translation: "to make you wait means power". The more you do not desperate, the best things go ahead! Cross Cultural Business Etiquette!
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To maintain trust despite project delays with overseas partners, focus on proactive communication, accountability, and collaboration. Inform partners early about the delay, explaining the cause clearly and setting realistic new timelines. Offer solutions or phased deliveries to minimize disruption and show your commitment to progress. Maintain regular updates, even when there’s minimal progress, to keep them in the loop and reassure them that the project remains a priority.Acknowledge their patience and thank them for their understanding to foster goodwill. Deliver on revised commitments to rebuild confidence. This approach ensures trust remains intact and may even enhance the relationship.
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irst, be transparent about the delays and their causes; don’t sugarcoat it. Next, regularly update your partners on the progress and the steps you’re taking to get back on track. Show empathy and acknowledge the impact these delays have on them. And finally, try to provide solutions or alternatives—this shows you’re committed to finding ways forward. Open, honest, proactive communication goes a long way in maintaining trust.
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Es crucial comunicarte proactivamente, ser transparente sobre las causas de las demoras y tiempos estimados de culminación, y ofrecer soluciones o alternativas para que sepan que se cumplirá con la meta deseada. Además de mostrar empatía por su posición, mantener un flujo de actualización constante y buscar compromisos de ambas partes para minimizar impactos.
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The key is to know the business and life culture of the country with you want to work, in order to advance in the construction of common terms.The speed of decision making is a great indicator to analyze from the beginning.An important task to avoid delays, and one that has personally worked for me for years, is to schedule in the calendar of all participants, the milestones to be met (with slack times) to prevent delays.In the event that these times are exhausted, it is necessary to turn on the alarms, because no one is exempt that situations happen in any of the two parties, however, when the result is affected in the established times, it is necessary to talk about solutions built together.Surely a way will be found to reach the results.
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