Your VR project is falling behind schedule. How do you tell your client without burning bridges?
When your VR project falls behind schedule, transparency is key to maintaining client trust and ensuring a smooth collaboration. Here’s how to approach the conversation:
How do you handle project delays? Share your strategies.
Your VR project is falling behind schedule. How do you tell your client without burning bridges?
When your VR project falls behind schedule, transparency is key to maintaining client trust and ensuring a smooth collaboration. Here’s how to approach the conversation:
How do you handle project delays? Share your strategies.
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I recommend being proactive, transparent, and solution-focused in your communication. Contact the client promptly with a message like: "I wanted to update you on our VR project timeline. While we've made solid progress on [specific achievements], we're experiencing some delays in [specific areas]. We've developed a detailed recovery plan that includes [brief solution]. I'd like to schedule a brief meeting to walk you through the adjustments and ensure we're aligned with your priorities. Our commitment to delivering a quality product remains unchanged, and we're implementing additional measures to minimise any impact."
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Delivering Bad News with Grace Transparency is key. Schedule a direct, honest conversation with your client. Here's a suggested approach: Acknowledge the Delay: Clearly state the delay and apologize for any inconvenience. Explain the Reason: Provide a concise, truthful explanation without making excuses. Present a Revised Timeline: Offer a realistic, revised timeline with clear milestones. Communicate Proactively: Commit to regular updates to keep your client informed. Offer Solutions: If possible, suggest ways to expedite the process or mitigate the impact. By being open, honest, and solution-oriented, you can maintain a positive relationship with your client, even in challenging situations.
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Be proactive & transparent. Acknowledge the delay, explain the reasons briefly, and present a revised milestone calendar with clear steps to get back on track. Show them you’re focused on solutions, not just problems, to maintain trust and confidence.
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Imagine a burnt bridge and then sit with the feelings that evokes for you. How do you feel about burning energy constantly? Is this vision important? Or do they just have a lot of money to make something not so great happen?
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