Your team's service has fallen short with a client. How do you turn dissatisfaction into loyalty?
When your team's service falls short, quick and thoughtful action can transform a disappointed client into a loyal advocate. Here's how to address the issue:
How do you handle client dissatisfaction? Share your thoughts.
Your team's service has fallen short with a client. How do you turn dissatisfaction into loyalty?
When your team's service falls short, quick and thoughtful action can transform a disappointed client into a loyal advocate. Here's how to address the issue:
How do you handle client dissatisfaction? Share your thoughts.
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Genuinely make efforts to listen and partner with them towards solutions. I have witnessed many dissatisfied customers becoming your brand promoters when you turn around the experience and deliver consistent value prepositions on their investment.
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After handling things with the client, I’d meet with the team to talk about what went wrong and why. We’d focus on figuring out how to avoid the same mistake, not pointing fingers. Together, we’d come up with a plan to do better next time, making sure everyone’s clear on expectations. I’d also highlight what went well in resolving the issue, reinforcing teamwork and accountability. Finally, I'd ensure everyone is aligned on our goals and the importance of delivering quality to avoid future setbacks.
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Hello Guyz. My answer below: Setting up 'Task Force' reoccurring sessions daily with the operational team and filter to the problematic area so that a permanent solution can be applied. There might be areas in the support program where operations is getting their most of time engaged by doing some time consuming manual activities. Find out those areas and try to automate which will be a perm solution and eventually will increase the operations team progress as more tasks can be handled by eliminating manual tasks.
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