Identify root causes by gathering feedback and reviewing metrics. Set clear, SMART goals for your team. Provide necessary training and resources to address skill gaps. Foster open communication through regular meetings. Recognize and reward achievements to boost morale. Monitor progress and give constructive feedback. Lead by example to inspire your team.

Have an all hands team meeting to revisit customer expectations, why this is important, and what’s in it for your team. Brainstorm ideas to improve customer expectations, including reasons why these metrics have slipped. Share best practices amongst the team and recommit to improving customer expectations going forward. Set up a recurring agenda item to review expectations in your team meetings and create a daily or weekly update to share KPI metrics with the team. Ensure your path to success is an ongoing endeavor to avoid having to fall short again and start the process over again.

En La Caja Company, uno de nuestros valores fundamentales es que somos una empresa de servicios, y los servicios los prestan las personas. Para nosotros, realinear al equipo para cumplir con las expectativas de los clientes empieza en la raíz: contar con un equipo de élite. Nos aseguramos de que cada miembro de nuestro equipo sea seleccionado bajo un proceso muy exigente. Somos conocidos por tener unos procesos de selección muy duros, lo que nos permite contar con los "navy seals" del marketing digital en España. Al tener un equipo tan preparado, nuestro enfoque está en potenciar continuamente su formación y en alinearlos con la visión de nuestros clientes, asegurando que todos trabajen hacia la excelencia y los resultados.

To realign your team for success: • Assess: Analyze data, identify issues • Communicate: Clear expectations, customer focus • Set SMART goals • Train: Address skill gaps • Improve processes • Enhance customer feedback systems • Recognize progress • Lead by example • Foster customer-centric culture • Regular check-ins: Monitor, support Key actions: • Gather team input • Implement quick wins • Measure progress • Adjust strategies as needed • Empower the team to make decisions • Encourage innovation • Align incentives with customer satisfaction • Collaborate across departments • Benchmark against industry leaders • Continuously iterate and improve

A chave para o sucesso está em uma comunicação clara e constante com o cliente, alinhando expectativas e métricas de desempenho. Através de feedbacks frequentes e construtivos, podemos identificar as áreas de melhoria e direcionar os esforços da equipe para entregar resultados cada vez mais satisfatórios.

Speaking from an international school setting, it's essential to realign your team to meet expectations beginning with clear communication of the school's vision and customer (parent and student) expectations. Start by assessing the gaps in performance through data such as student outcomes, parent feedback, and teacher observations. Engage the team in open dialogue to identify challenges and collaboratively develop solutions. Providing targeted professional development, resources, or mentorship helps staff improve in areas where they may struggle. Setting clear, achievable goals with regular progress reviews keeps everyone focused. Celebrating small successes along the way can also rebuild morale and renew a commitment to excellence.

To address performance issues, it's vital to identify the root causes—skills, attitude, or processes. Once pinpointed, take decisive action to rectify them, even if it requires tough choices. Meeting client expectations is fundamental to our existence as a business; I firmly believe in prioritizing this above all else. Compromising on quality is not an option. Our commitment to excellence is what sets us apart and ensures long-term success.