To manage demanding clients' high expectations when the team is stretched thin for a live event, prioritize clear communication and transparency. Set realistic timelines and expectations from the start, letting clients know how you're allocating resources. Assign key team members to handle specific client touchpoints to ensure they feel supported. Offer solutions or alternatives proactively, like adjusting certain deliverables without compromising quality. Regular updates and reassurance help maintain trust, even with limited resources.

To manage high client expectations with a stretched-thin team, prioritise tasks based on their impact on the event's success. Delegate effectively and consider outsourcing smaller tasks to external vendors. Maintain clear communication with the client to set realistic expectations and ensure they are aware of any constraints.

One time I overdosed on Mt. Dew. Now it's probably a good idea to lean on additional freelance support so your team doesn't burn out and your client receives the same top quality service that they've come to depend on your for.

It happens to the best of us. Our personnel occasionally become overworked during live events, even with our best efforts. It's critical to properly manage customer expectations in this situation. 1. Set realistic goals early on. 2. Streamline tasks. 3. Be prepared to offer alternatives.

The best thing you can do is get ahead of the problem - start the discussion at the beginning of the project. As experience experts, we know how rare exceptional event talent is. We should never be in the position of “reacting” to new demands mid-planning. At TPN we leave the “discovery door” open all the way through planning - so next to nothing is a surprise. But when it is - hit the IC bench!

I always try to present what I know we can accomplish realistically but offer what we are going to go above and beyond to help them accomplish.