When things get hectic and excited, people tend to abandon what they’re doing so they can try to put out fires. Certainly problem issues need to be addressed, but if you totally abandon your regular responsibilities, you’ll create new problems and more chaos. Assess and prioritize issues within the context of your current workload. Communicate honestly with customers and superiors so you can manage their expectations. Better to tell the truth up front so you can accomplish most of what’s needed than to let everything fall apart when no one expects it.

- Take Control with Composure: Stay calm and confident to set the tone for the team. - Delegate Effectively: Assign clear, manageable tasks to team members based on their strengths. - Prioritize Critical Issues: Focus on resolving the most urgent problems first to stabilize the event. - Communicate Clearly: Use concise instructions to avoid misunderstandings and maintain focus. - Have a Backup Plan Ready: Quickly implement pre-prepared contingencies to keep the event on track. - Reassure the Team: Offer encouragement and remind them of their capabilities to restore morale.