Your project scope just changed unexpectedly. How do you ensure client trust remains intact?
When project scope changes catch you off guard, maintaining client trust is key. Here's your game plan:
How do you handle sudden shifts in project scope to keep client trust strong?
Your project scope just changed unexpectedly. How do you ensure client trust remains intact?
When project scope changes catch you off guard, maintaining client trust is key. Here's your game plan:
How do you handle sudden shifts in project scope to keep client trust strong?
-
When faced with sudden changes in project scope, I prioritize transparent communication by informing the client immediately about the changes and their implications. I proactively present solutions or adjustments to keep the project aligned with their goals. Reaffirming my commitment to quality and their needs is essential; I ensure the client knows I’m dedicated to delivering the best results despite the challenges. Additionally, I engage in regular updates to keep them informed on progress and any necessary modifications. This approach builds trust and reassures the client that their project is in capable hands, fostering a collaborative relationship.
-
Túlio Sales
Engenheiro Estrutural
(edited)If the project has changed, there will be another brand new project. That means to go back to first step. Contract schedule must remain paused until it takes to come back at same stage as before.
Rate this article
More relevant reading
-
Problem SolvingWhat do you do if your clients' expectations are unrealistic and the deadline is approaching?
-
CopywritingYou're facing a tight deadline with a client. How can you secure an extension without sacrificing quality?
-
Customer ServiceWhat do you do if your client needs a deadline extension?
-
Project ManagementHow can you avoid closing a project too soon?