I prioritize open and honest communication to understand our client's needs and exceed their expectations truly. I'll conduct regular one-on-one meetings and surveys to gather direct feedback on our performance. Additionally, I'll actively listen to their suggestions and implement actionable changes to improve their overall experience. By fostering a collaborative relationship, I aim to build long-lasting partnerships based on trust and mutual success.

Ensuring you ask open-ended questions to encourage detailed insights and actively listen to their concerns and suggestions. Ask relevant questions specific to the project or service you provided to gain targeted feedback. Address any concerns raised by your client and show them you value their input.

Some ways to gather meaningful feedback from clients are by: - conducting surveys: this can be done by preparing your questions and tailoring them to help your clients give their honest feedback and inputs -asking open ended questions: this opens room for them to give as much information and feedback as possible -Active listening: this helps you to ask open ended questions which in turn helps the client to give you their opinions and meaningful feedback

You need to have bullet points for what you need from clients. There will be the client’s view and your view. From the client’s perspective, you need to tell them what you want to hear from them and show a willingness to adapt to make both sides better, creating a win-win situation. From your perspective, it’s better to provide questions with multiple-choice answers for them to select. You can also add an ‘Other’ option for them to input additional thoughts. You need to show them that you are sincere and willing to change if it can help both sides improve. Let them see that their feedback is truly valuable, not just another survey.

First we have to establish good relationships, build trust and rapport with clients.Identify key clients and determine influential or long-term clients. set clear objectives by define feedback goals. Set proactive feedback collection that can be made by surveys, online or offline, tailored to specific services. or Set meeting with client for interviews, in-depth discussions for nuanced insights, also monitor online feedback. Prioritize actions, by address critical concerns. Implement changes and act on feedback. Communicate progress by update clients on improvements. Continuous feedback loop and regularly solicit feedback. Gather valuable insights from key clients, fostering growth, loyalty and long-term success.

Recopilar comentarios de clientes es esencial para gestionar su experiencia. Herramientas como NPS miden su disposición a recomendar y ofrecen claridad sobre su satisfacción. Mapear y diseñar un flujo de encuestas periódicas en puntos clave del recorrido del cliente para evaluar satisfacción (CSAT), experiencia (NPS) y esfuerzo en interacciones (CES), incluyendo transacciones digitales, presenciales, y post venta; y evaluación de productos (reseñas). Analizar los comentarios de un ciclo continuo de retroalimentación permite identificar patrones, fricciones y oportunidades de mejora. Usar esta retroalimentación para ajustar procesos y sistemas, devolviendo resultados al cliente como muestra de agradecimiento por su aporte.

I think it's very important to take into account and understand our customers and their needs. It's always is necessary to receive feedback to improve processes and make customer service more efficient and effective.

To gather meaningful feedback from key clients, prioritize direct communication and behavior analysis. Schedule regular meetings or calls to discuss their experiences, and monitor usage data and customer support logs to identify trends. Create dedicated feedback channels, such as email or online forms, and consider hosting focus groups for in-depth discussions. Most importantly, acknowledge their input and act on it to show their feedback drives improvements, fostering trust and loyalty.