When clients request additional session time without paying extra, I take the opportunity to review my policies and clearly outline the details of my coaching packages, programs, and available add-ons. I provide options for upgrading their services while being transparent about the associated pricing. To support their decision-making, I offer alternative solutions that respect their budget and goals, such as recommending focused self-study materials or shorter check-in sessions. However, I firmly communicate that my prices reflect the value and results my clients consistently achieve. I emphasize that the transformation they seek requires a commitment, both in time and investment, and the choice to pursue it is theirs to make.

Proporciono aún más valor al cliente, porque si el me pide más tiempo; me comunica que la sesión con la guía que proporciono le son útiles. Sin embargo, percibe que algo falta, por ello solicita más tiempo por el mismo costo. En lo personal me enfocaría en entender su expectativa, buscando conocer que espera lograr con ese tiempo adicional. Con los datos las opciones son: -Explicar que la duración de las sesiones ayudan a mejorar su comunicación con mensajes concisos, -Dejar tareas y/o establecer objetivos -Modificar la frecuencia de sesión -Diseñar plan con más tiempo, recursos de aprendizaje, chat de preguntas; explicando que contar con este esquema tiene un mayor valor por el seguimiento cercano y en consecuencia un costo mayor.

When a client asks for more time without extra payment, I handle it with clarity and fairness. I start by acknowledging their need, showing I understand their request, and then gently remind them of the agreed terms. I might say, “I want to ensure we maintain the quality of our work within the time we’ve set, and additional time can be arranged if needed.” I offer options like extra sessions at a set rate or optimizing our current time to address their priorities. Boundaries are about respect on both sides, and it’s key to keep the relationship professional yet supportive. “The best partnerships thrive on clarity, not compromise.”

Acknowledge Their Request: Start by validating their feelings and needs, saying, “I understand you’re looking for more time to address your goals.” Revisit the Agreement: Politely remind them of the agreed-upon session duration and pricing, explaining that these terms ensure fairness and quality for all clients. Offer Alternatives: Suggest solutions such as focusing on specific priorities during sessions, scheduling additional paid sessions, or providing resources they can use independently between sessions. Maintain Boundaries: Firmly but kindly explain that extending session time without compensation isn’t feasible, as it impacts the overall quality of service for all clients.

Politely explain the value of your time and services, emphasizing fairness to all clients. Offer alternatives, such as a discounted package for additional sessions or tools they can use independently. Maintain a professional tone, reinforcing boundaries while showing willingness to support their growth within agreed terms.

En mi opinion, si un cliente quiere mas tiempo sin pagar, creo que hay que explicarle de forma pausada que su tiempo tiene una limitacion por una causa, y que pasado ese tiempo, ya no se funciona de la misma forma. Eso por un lado. Por otro, creo que hay que enseñarle que esta bajo su responsabilidad el hecho de que hasta donde paga, el coach trabaja. Y por ultimo, añadir, que cada coach es dueño de su tiempo y actua en consecuencia, ya que cada cliente es diferente y sus circustancias tambien lo son.

I’d acknowledge their desire for more time and explain the value delivered within the agreed session length. If additional time is truly needed, I’d offer extended sessions as a separate service, maintaining fairness while respecting the boundaries of our coaching agreement.