✳️ Know your audience: Understand the recipients’ backgrounds, roles, and needs to tailor your message accordingly. ✳️ Use simple and clear language: Avoid jargon and complex phrases; aim for clarity and brevity. ✳️ Include a clear subject line: Summarize the email’s purpose in a few words to grab attention immediately. ✳️ Highlight key takeaways: Bold or underline critical points, deadlines, or action items to ensure they’re not missed. ✳️ Keep accessibility in mind: Use accessible fonts, proper contrast, and inclusive language to accommodate diverse audiences. ✳️ Provide context: Offer background information when needed so everyone understands the message, regardless of their familiarity with the topic. .

To ensure your emails are inclusive and accessible, use clear and simple language, structure content with headings and short paragraphs, and provide alt text for images. Make sure there is good text contrast for readability, avoid relying solely on color to convey information, and offer alternative formats like plain text. Additionally, ensure your emails are mobile-friendly for easy reading on all devices.

Here's how I handle inclusive emails after learning some hard lessons: Keep it crystal clear and scannable. I always break up text into short paragraphs and use descriptive headings. One of our senior devs is dyslexic, and he opened my eyes to how important this is. For links and CTAs, I write descriptive text like "Download Q4 Report" instead of just "Click here" - this helps screen reader users and actually everyone else too. I avoid color-only indicators since one of my former product managers was colorblind. I've started adding alt text to images and keeping attachments accessible - learned that from our accessibility audit last year.

Ensuring your emails are accessible and inclusive is key to effective communication. Here's how you can get it right: Use plain language: Simplify your message to avoid jargon and complex sentences. Consider readability: Break text into short paragraphs for better clarity. Test your emails: Ensure compatibility with screen readers for accessibility.