What do you do if your boss is not receptive to your communication in IT Operations Management?

1 Identify the root cause

The first step is to understand why your boss is not receptive to your communication. Is it because they are too busy, distracted, or overwhelmed by other priorities? Or is it because they have a different communication style, preference, or expectation than you? Or is it because they lack trust, respect, or confidence in your work or your team? Depending on the cause, you may need to adjust your communication frequency, channel, format, or tone to suit your boss's needs and preferences.

2 Seek feedback and clarification

The second step is to seek feedback and clarification from your boss on how they want to receive your communication. For example, you can ask them how often they want to hear from you, what kind of information they need, what medium they prefer (email, phone, chat, etc.), and what level of detail they expect. You can also ask them for specific feedback on your communication style, content, and delivery, and how you can improve them. By doing this, you can show your boss that you respect their time and opinion, and that you are willing to learn and adapt.

3 Use data and evidence

The third step is to use data and evidence to support your communication and make it more convincing and credible. For instance, you can use metrics, reports, dashboards, or charts to demonstrate the status, progress, or impact of your IT operations projects, tasks, or issues. You can also use best practices, standards, or benchmarks to justify your decisions, recommendations, or proposals. By doing this, you can show your boss that you are not relying on assumptions, opinions, or emotions, but on facts, logic, and analysis.

4 Escalate when necessary

The fourth step is to escalate your communication when necessary, especially when it involves critical or urgent matters that affect the IT operations performance, quality, or security. For example, you can escalate your communication when you encounter a major incident, a significant risk, a compliance violation, or a stakeholder complaint. You can also escalate your communication when you need your boss's approval, support, or intervention to resolve a conflict, a problem, or a challenge. By doing this, you can show your boss that you are not hiding or avoiding important issues, but that you are proactive and responsible.

5 Build rapport and trust

The fifth step is to build rapport and trust with your boss, which can enhance your communication and relationship in the long run. For example, you can show appreciation and recognition for your boss's guidance, feedback, or achievements. You can also share your goals, challenges, or interests with your boss, and show interest in theirs. You can also seek their advice, input, or mentorship on your professional development or career growth. By doing this, you can show your boss that you are not just a subordinate, but a valuable partner and ally.