I believe the key to resolving conflicts between different functions is to establish a shared vision and common KPIs ,ensure regular communication through prescheduled meeting with clear agenda on what to be discussed and agree on tasks to be done by each team with clear timeline and accountability, and the last point having clarity between teams on why a certain task is requested is also a key to achieve common understanding

Résoudre les conflits entre les équipes de vente et celles de la chaîne d’approvisionnement nécessite une approche globale et un engagement à travailler ensemble. En définissant les responsabilités, en aidant à la communication et en établissant des processus partagés, vous pouvez créer une coopération saine entre les deux équipes et améliorer la performance globale de l’entreprise.

Would suggest below together with both parties 1) understand the matters , gaps raised from both ends by setting right expectation / objs In the beginning 2) reflecting / reviewing the current processes that is in place 3) improvise the processes with clear R and R if needed 4) train all stakeholders to ensure right understanding and provide retraining if needed 5) track kpis regularly/ at least monthly and ensure all parties involved has visibility and accountability

Για καλύτερη συνεργασία: Κάντε εβδομαδιαίες συναντήσεις. Καθορίστε κοινούς στόχους. Εκπαιδεύστε κάθε τμήμα για τη δουλειά του άλλου. Μοιραστείτε πληροφορίες σε πραγματικό χρόνο. Επιβραβεύστε τη συνεργασία. Απλά βήματα που φέρνουν αποτελέσματα

Collaborative problem-solving workshops can uncover root causes and foster team synergy. Leadership advocacy is key—when leaders visibly support shared KPIs and cross-training, it drives accountability and unity. Additionally, leveraging technology like real-time inventory dashboards can enhance transparency and alignment. Ultimately, shifting the mindset to see both teams as partners in delivering patient outcomes, rather than operational silos, can create a culture of collaboration and shared success.

I believe that we should always engage sales and marketing teams and award points to reward the best practical ideas.The first step is to link the points to the reward for them. The next step is to pay the reward on time in a way that is tangible for the person who gave the idea.

Ensure on time payment or advance payment before dispatched the goods. Make clear communication regarding no of days need to be considered for transit.