How do you involve stakeholders in quality planning and control?

1 Identify stakeholders and their quality requirements

The first step to involve stakeholders in quality planning and control is to identify who they are and what they expect from the project. Stakeholders can include customers, sponsors, end-users, suppliers, regulators, team members, and any other individuals or groups who can affect or be affected by the project. You can use various tools and techniques, such as stakeholder analysis, interviews, surveys, workshops, and brainstorming, to collect and document their quality requirements, which are the criteria or standards that the project must meet to satisfy them. You should also prioritize and rank the quality requirements according to their importance and feasibility, and align them with the project scope, objectives, and constraints.

2 Involve stakeholders in quality planning

The next step is to involve stakeholders in quality planning, which is the process of defining how the project will ensure and measure quality. You can use various tools and techniques, such as quality management plan, quality metrics, quality checklists, quality audits, and quality improvement methods, to plan and document how the project will achieve and verify the quality requirements. You should also involve stakeholders in setting the quality baselines, which are the reference points for measuring quality performance and deviations. You should communicate and consult with the stakeholders throughout the quality planning process, and obtain their feedback and approval on the quality plan and the quality baselines.

3 Involve stakeholders in quality control

The final step is to involve stakeholders in quality control, which is the process of monitoring and correcting the quality of the project deliverables and processes. You can use various tools and techniques, such as quality inspections, quality tests, quality reports, quality reviews, and quality control charts, to collect and analyze quality data and identify quality issues and defects. You should also involve stakeholders in implementing corrective and preventive actions, which are the measures taken to fix or prevent quality problems. You should communicate and report the quality results and actions to the stakeholders regularly, and solicit their feedback and satisfaction on the quality performance and outcomes.

4 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?