How do you become an employee experience manager?

1 Assess your skills and interests

To become an employee experience manager, you need a combination of skills and interests that relate to human resources, organizational development, psychology, and communication. You should be able to understand the needs and motivations of diverse employees, create and execute EX initiatives that foster a positive and productive work culture, measure and report on EX outcomes, and collaborate with various stakeholders across the organization. You should also be passionate about improving employee well-being, satisfaction, and loyalty.

2 Get relevant education and certification

While there is no specific degree or certification required to become an employee experience manager, having some formal education and training can help you gain credibility and expertise in the field. You can pursue a bachelor's or master's degree in human resources, organizational development, psychology, or a related discipline. You can also obtain certification from professional associations such as the Society for Human Resource Management (SHRM), the International Association for Human Resource Information Management (IHRIM), or the Employee Experience Institute (EXI).

3 Gain practical experience and network

One of the best ways to learn and grow as an employee experience manager is to gain practical experience and network with other professionals in the field. You can start by taking on EX-related projects or tasks in your current role, such as conducting employee surveys, organizing events, or creating feedback channels. You can also volunteer for EX committees or initiatives within your organization or outside of it. Additionally, you can network with other EX practitioners by attending events, webinars, podcasts, or online forums, and by joining EX communities or groups on social media or platforms like LinkedIn.

4 Showcase your portfolio and achievements

To stand out as an employee experience manager, you need to showcase your portfolio and achievements to potential employers or clients. You can create a portfolio that demonstrates your EX skills and projects, such as case studies, testimonials, reports, or presentations. You can also highlight your achievements, such as awards, recognition, or impact metrics, that show how your EX efforts have improved employee engagement, retention, or performance. You can use your portfolio and achievements to update your resume, cover letter, and online profile, and to impress during interviews or pitches.