1. Set up regular updates via emails, meetings, or dashboards. 2. Use simple language for non-technical stakeholders and detailed updates for technical teams. 3. Assign liaisons to address stakeholder questions and concerns. 4. Offer sessions or materials to explain changes and their benefits. 5. Collect and act on stakeholder input to address confusion promptly. 6. Share progress and impacts through charts, timelines, or infographics. 7. Involve senior leaders to build trust and reinforce messaging. 8. Highlight successes to maintain engagement and positivity.

IT changes can be overwhelming, but clear communication and collaboration keep stakeholders informed and engaged. I would Start with a structured communication plan—use emails, meetings, or town halls to explain the purpose, benefits, and timelines. Involve stakeholders early, address their concerns, and value their feedback. Provide training and resources to ease adaptation, like workshops or FAQs. Stay transparent about challenges and solutions to build trust. Engagement, support, and regular updates ensure smoother transitions and stronger stakeholder alignment.

Start by crafting a simple, jargon-free explanation of the changes, their benefits, and how they align with business goals. For example, if you're implementing a new CRM, explain how it streamlines customer interactions and boosts sales efficiency. Create multiple communication touchpoints, like town halls, email updates, and Q&A sessions, to address concerns and gather feedback. Use visuals, like infographics or demos, to make complex concepts easier to grasp. Assign champions within teams to relay information and gather input, ensuring everyone feels included. Regularly update stakeholders on progress and celebrate milestones to keep them engaged and confident in the process.

In addition to the project communication plan, a stakeholder communication plan and stakeholder engagement plan can provide clarity during the execution of the change. Identifying stakeholder groups and conducting a stakeholder analysis activity to determine what the stakeholders will gain, lose and fear with the change, in order to develop key messaging for various stakeholder groups. Identify commuunication tools and engagement activities for stakeholder groups to ensure they stay connected and informed about the impact of the change on their current role(s). For example, when we introduced a new access management system we created many communication tools that playfully highligted what was NOT changing in order to clarify the impact.

When IT changes are causing stakeholder confusion, clear and consistent communication is key to keeping everyone informed and engaged. First, I would ensure that the reasons for the changes and their potential impact are communicated in simple, straightforward language. Regular updates are important, so I’d establish a communication plan that includes frequent check-ins with stakeholders through emails, meetings, or webinars.

establish a clean “pure tech value” budget. For example: 1 day per week or every 2 features we dedicate an effort to upgrade our libraries and frameworks or refactor some mess or move to a new tech etc etc…. Trust the dev team to learn how to make the good choices, to measure them and communicate on what they learned out from this budget regularly.

IT changes can feel daunting, but clear communication and collaboration are key to keeping stakeholders informed and engaged. I’d begin with a well-organized communication plan, using channels like emails, meetings, or town halls to outline the purpose, benefits, and timelines of the change. Engaging stakeholders early on, addressing their concerns, and incorporating their feedback fosters a sense of ownership. To support the transition, I’d offer resources such as workshops, guides, or FAQs to ease the learning curve. By staying transparent about challenges and sharing solutions, I can build trust. Regular updates and open dialogue ensure smoother transitions and stronger alignment.