A service mishap can damage customer trust, but with the right approach, you can turn things around. Here’s how you can effectively rebuild their confidence:

• Acknowledge the mistake: Quickly admit any errors and offer a genuine apology to show accountability.

• Provide a solution: Present a clear and actionable plan to rectify the issue, demonstrating your commitment to customer satisfaction.

• Follow up: Check in with the customer after resolving the issue to ensure they are satisfied and to show continued care.

How have you successfully regained customer trust? Share your insights.