First of all by vetting the vendor, and setting a clear contract with clear SLA's (response and resolution times) along with non-compliance penalties. Follow up on the progress and audit the SLA reporting results monthly.

Gerenciar os riscos de terceirizar serviços de TI exige uma abordagem estratégica que equilibre eficiência e segurança. Realizar uma due diligence robusta é essencial: avalie não apenas as credenciais e experiência do fornecedor, mas também seus protocolos de segurança e alinhamento com regulamentações do setor. Estabeleça SLAs bem definidos, com métricas claras de desempenho e penalidades em casos de não conformidade, para proteger a qualidade dos serviços. Além disso, implemente auditorias regulares para verificar se o fornecedor mantém padrões adequados e identificar potenciais vulnerabilidades. Não subestime a importância de uma comunicação constante e transparente para alinhar expectativas e manter a confiança.

Other than careful third party vendor vetting and selection process, establishing clear SLAs and regular audits. Management of vendors also involves treating them as partners and establishing a trusted working relationship on open communication to manage third party vendor relationships risks

Para gerenciar os riscos associados ao uso de fornecedores terceirizados de TI, comece com uma avaliação criteriosa antes da contratação, analisando histórico, reputação e conformidade com normas. Estabeleça contratos claros, definindo SLAs, responsabilidades e penalidades para falhas. Monitore continuamente o desempenho dos fornecedores, utilizando métricas e auditorias regulares para garantir que entreguem conforme o esperado. Garanta medidas de segurança, verificando que os fornecedores implementam políticas robustas de proteção de dados e cumprem regulamentos. Promova a comunicação aberta, criando canais para resolver problemas rapidamente. Por fim, diversifique os fornecedores, reduzindo a dependência para mitigar riscos de interrupção

We can: Conduct Thorough Vetting Due Diligence: Assess the vendor's financial stability, reputation, and track record through references, reviews, and industry certifications. Security Protocols: Verify the vendor’s security measures, such as data encryption, access controls, and incident response capabilities. Regulatory Compliance: Ensure the vendor adheres to relevant laws and standards like GDPR, HIPAA, or ISO 27001. Technical Capabilities: Evaluate their ability to meet your technical needs through case studies, demos, or proofs of concept. Establish Clear SLAs (Service Level Agreements) Define Metrics: Specify measurable criteria like uptime, response times, and resolution times.

Third-party vendors can be a double-edged sword. While they offer expertise and cost savings, they also introduce new risks. Here's how to manage them effectively 1. Thoroughly vet vendors before engagement. 2. Define expectations, SLAs, and security requirements. 3. Regular audits-Conduct periodic assessments of vendor performance and compliance. 4. Data protection-Ensure vendors follow strict data handling and privacy protocols. 5. Develop exit strategies for each vendor relationship. 6. Continuous monitoring: Implement real-time oversight of vendor activities. 7. Use insurance and liability clauses to mitigate potential losses. Remember, outsourcing doesn't mean outsourcing responsibility.

External or third-party service is always a challenge; Communication, system confirmation, managing requirements, issues or balancing. 1. Establishing communication as a regular part of working together. 2. Analysing daily work, achievements, changes, etc. 3. Regular meetings (online) and important visiting a place live. 4. Providing updates regarding operation and work. 5. Operation mode: what is required and verification and support for both sides if any delays or misunderstandings occur.

To reduce the risk associated with third-party vendors one must leverage what vendor's delivery model and avoid getting them out of their comfort / capability zone. Asking them to do something outside of their delivery model create risks. Their growth goals may lead them to make promises that stretch/break their standard delivery model creating risks. This should be avoided.

Comprehensive Due Diligence: Conduct in-depth assessments of vendor capabilities, financial stability, and security posture to ensure they align with business requirements. Detailed SLAs: Define specific service expectations, including performance metrics, downtime penalties, and clear escalation procedures to avoid service disruptions. Continuous Monitoring: Regularly track vendor performance and security practices through audits and reports to ensure compliance with agreed-upon standards. Risk Mitigation Plans: Develop contingency and exit strategies to manage vendor-related risks and ensure business continuity in case of failure or breach.

Effectively managing third-party vendors goes beyond rigorous vetting and selection. It requires setting well-defined Service Level Agreements (SLAs) and conducting regular audits to ensure compliance and performance. Equally important is fostering a collaborative partnership built on trust and transparency. Open and honest communication plays a key role in addressing risks and ensuring that both parties are aligned in their objectives. Treating vendors as valued partners, rather than just service providers, encourages mutual accountability and a proactive approach to managing potential challenges in the relationship, ultimately leading to more reliable and productive outcomes.