At IV Consulting LLC, we emphasize collaboration to resolve conflicts over strategy. When differing on post-sales support, we prioritize open dialogue to understand each team member’s perspective. By discussing individual viewpoints, we uncover the reasoning behind various strategies. Next, we focus on shared objectives to align our goals and ensure everyone is working toward the same outcome. Solution brainstorming allows us to suggest different approaches and, by implementing trial periods, we can assess their effectiveness together. This collaborative approach not only resolves conflicts but also strengthens our strategies, fostering an environment of innovation and shared success.

Instead of seeing this as a disagreement, think of it as a relationship to nurture. Channeling the Gottmans, focus on what you appreciate about your teammate’s approach first. This opens the door for a more productive discussion and can uncover shared values you both prioritize.

To find common ground with a team member on post-sales support: • Listen actively to understand their perspective • Focus on shared goals (customer satisfaction, efficiency) • Use data to guide discussion • Brainstorm solutions together • Seek compromise • Consider a pilot test of both approaches • Consult other team members or leadership • Reflect on past successes • Emphasize collaboration over competition • Be open to changing your view • Document agreed-upon points • Set a timeline for implementation and review • Stay professional and respectful throughout Key: Find win-win solutions that blend both viewpoints for optimal customer support.

First seeking to understand their perspective fully: Schedule a 1:1 conversation specifically to listen to their views Ask questions about what specific customer outcomes they're trying to achieve Take notes to demonstrate you're truly hearing their position Find areas of alignment: Start by highlighting shared goals (like customer satisfaction and efficiency) Identify specific points where you both agree in your approaches Acknowledge valid aspects of their position Use data where possible: Look at customer satisfaction metrics Review support ticket resolution times Analyze customer feedback patterns