To inspire a resistant support staff member to take on more responsibilities, start by understanding their concerns or hesitations through open, empathetic dialogue. Highlight the benefits of growth, emphasizing how taking on new tasks can lead to skill development and career advancement. Assign manageable, incremental responsibilities that align with their strengths and interests, giving them a sense of ownership. Provide positive feedback and acknowledge their efforts to build confidence. Additionally, offer support and training to ensure they feel equipped. By creating a supportive, motivating environment, you can encourage them to embrace new challenges and see their potential contributions.

- Comece sempre reconhecendo o que a pessoa já faz bem. Destacar o valor que ela traz à equipe cria uma base positiva para a conversa. Algo como: “Tenho notado o quanto você é comprometido com a qualidade do atendimento.” - Enfatize como a experiência e o conhecimento dele podem fazer a diferença em áreas maiores e de maior responsabilidade. Exemplo: “Sua experiência e habilidade em lidar com os clientes são o que a equipe precisa para desafios mais avançados. Imagino que você poderia agregar muito com isso.” - Para não sobrecarregar nem assustar, proponha pequenas responsabilidades que ajudem a construir confiança.

Encouraging a resistant team member begins with understanding their concerns and showing empathy. Start by fostering open dialogue to uncover any underlying hesitations they may have. Then, connect their unique strengths with the responsibilities you’re proposing, demonstrating how it benefits both them and the team. Recognize their small wins and offer support, turning new tasks into opportunities for growth, not just added workload. By setting clear goals and offering encouragement, you can gradually build their confidence and enthusiasm to take on more responsibilities.