3 things that I’ve found helpful to maintain the balance are: 1. Include the Security stakeholders in the initial phase of every project. 2. Include the security representative as a permanent member of the change management meeting, so they are informed and on board in every change that goes to production. 3. Collaborate in the security projects from the IT Operations teams as a two way relationship.

Risk Assessment: Prioritize threats. Policies: Enforce clear security policies. Automation: Use automated security tools. Integration: Embed security in IT tasks. Training: Ongoing training for staff. Collaboration: Foster teamwork between security and IT. Incident Response: Maintain a response plan. Resources: Ensure adequate resources. Improvement: Regularly update policies. Stakeholder Engagement: Balance security with business needs.

Importante que exista uma métrica que permita equalizar todas as demandas, desta forma independente da origem ou solução você esteja priorizando as mais importantes. Quando falamos de segurança uso sempre uma métrica de impacto e possibilidade de ocorrência que seja associado ao "Custo de não fazer", assim priorizamos sempre as demandas mais urgentes.

First by understanding that there is no perfect balance and then building a rubric that can help you align IT support demands and security demands of the team. This will help prioritize the work in a more data defined way and enable you to share the understanding with your team and with your customers/clients/business partners.

Balancing security and IT support demands requires prioritization and efficiency. Focus on high-risk vulnerabilities while addressing critical support issues promptly. Implement frameworks like ITIL to standardize workflows and automation tools to reduce repetitive tasks. Foster collaboration between teams to align priorities and ensure security measures don't hinder user productivity. Regularly assess processes to adapt to evolving needs, ensuring neither security nor support is compromised. Effective communication and a clear incident escalation path are key to maintaining balance.

Para mantener el equilibrio entre la seguridad y el soporte de TI, comienzo priorizando las amenazas de seguridad en función de su impacto y probabilidad, abordando primero las más críticas. Implemento soluciones automatizadas para tareas repetitivas de soporte de TI, lo que permite liberar recursos para problemas más complejos y urgentes. Además, fomento una cultura de concienciación sobre la seguridad, capacitando regularmente a los empleados para prevenir riesgos antes de que ocurran. Esto reduce la necesidad de soporte reactivo y refuerza la seguridad de manera proactiva, garantizando que ambos aspectos se gestionen de forma eficaz sin comprometer uno por el otro.