You speak to your VIP guests well ahead of the day. Best practices take over if your detailed and care about the outcome. The best professionals know that when their is a bump in the road, they do not get stressed, they handle it with confidence, honesty, and transparency .Creating that space for your VIP's to feel comfortable is the greatest contribution you can make to a seamless experience. Use communication that is understood, easy to read and that gives people the opportunity to choose what they want to do. Be mindful that if you prioritize people first and foremost, the outcome is usually welcomed with appreciation and gratitude.

When managing VIP schedules with conflicting demands, preparation is key. Start by understanding each VIP’s priorities and non-negotiables, then create a master schedule that accounts for overlaps. Clear communication is vital - inform VIPs of potential clashes and propose alternative arrangements early. Leverage tech, such as scheduling tools, to manage changes in real time. Assign a dedicated liaison to handle last-minute requests and ensure reliable coordination. Try to balance expectations while maintaining a sense of attentiveness for every guest.