Overcoming internal resistance to prevent system downtime requires strategic actions: - Communicate Consequences: Clearly explain the business impact of downtime, including financial losses, customer dissatisfaction, and reputational risks. - Engage Stakeholders: Involve key team members early to address concerns, build trust, and gain influential allies. - Provide Resources: Offer training and tools to empower the team, ensuring they understand their roles and the importance of their contributions. - Celebrate Wins: Highlight successful efforts in reducing downtime to reinforce the benefits and encourage collaboration.

Credibanco, siendo una empresa transparente y a la vanguardia en tecnología y automatización, implementa prácticas efectivas para asegurar la mejora continua. Además, cuenta con un equipo capacitado que monitorea, detecta y reacciona ante cualquier eventualidad las 24 horas, lo que demuestra su compromiso y responsabilidad en la prevención del tiempo de inactividad.

Overcoming internal resistance to prevent system downtime requires fostering a culture of collaboration and emphasizing the importance of proactive measures. Communicate downtime's financial and operational risks, backed by data and examples. Engage stakeholders by involving them in the planning process, addressing concerns, and highlighting how preventive strategies align with organizational goals.

Resistance to change often stems from uncertainty or lack of clarity. In my opinion, the key to overcoming internal resistance lies in creating alignment between the team's efforts and the organization's larger goals. By demonstrating the tangible benefits of preventing downtime, such as enhanced customer trust and revenue stability, and addressing concerns with transparency, you can turn resistance into collaboration. Clear communication, proactive stakeholder engagement, and ongoing support are vital in driving such initiatives successfully.

1. Communicate the Business Impact Start by framing the issue in terms of business priorities: • Highlight the financial losses caused by system downtime (e.g., lost transactions, penalties, or customer churn). • Showcase the reputational risks, emphasizing that downtime can erode trust in a payment system’s reliability. 2. Engage Key Stakeholders Early Identify the individuals or teams resisting change and understand their concerns. Is it budget constraints, competing priorities, or fear of additional workload? 3. Leverage Metrics and Data Use data to make a compelling case: • Present historical downtime metrics, including frequency, duration, and root causes.

Handling internal resistance in preventing system downtime requires clear communication and collaboration. Start by aligning teams on the broader business impact, such as lost revenue, customer trust, and brand reputation. Use tangible data and real-life examples to create urgency. Encourage open feedback to address concerns and foster collaboration. Show quick wins by implementing small, measurable improvements to build confidence. Empower influential team members to champion the cause and align incentives to motivate participation. Roll out changes incrementally to ease adaptation and maintain transparency with regular updates. These steps can turn resistance into support and drive success.

Handling internal resistance in preventing system downtime requires clear communication and collaboration. Start by aligning teams on the broader business impact, such as lost revenue, customer trust, and brand reputation. Use tangible data and real-life examples to create urgency. Encourage open feedback to address concerns and foster collaboration. Show quick wins by implementing small, measurable improvements to build confidence. Empower influential team members to champion the cause and align incentives to motivate participation. Roll out changes incrementally to ease adaptation and maintain transparency with regular updates. These steps can turn resistance into support and drive success.

It is important to ensure that the stakeholders are carried along when facing a potential system downtime. Highlight the pros and cons of the options available. It helps when the stakeholders have confidence in your ability to get the job done. They are able to accept your propositions wholly and with no resistance.