Critical incident? The key is leading with clarity and calmness. 💡 During high-stress situations, I focus on three principles: 1️⃣ Transparency: Regular updates keep everyone aligned and ease anxiety. 2️⃣ Structured response: Clearly define roles so efforts don’t overlap or conflict. 3️⃣ Empathy first: Acknowledging team stress fosters unity and resilience. Once, during a system outage, staying calm while clearly communicating steps not only resolved the issue but strengthened team trust. Pressure tests character, and how you handle it inspires others. How do you maintain cool in the heat of the moment? Let’s brainstorm! 🚀

Keeping calm influences the mood of the team. Validate the stress of team members. Participate in active listening without blaming. Define responsibilities clearly to prevent confusion. Solve problems instead of fighting.

Identify the cause: Understand what's causing the conflict. Listen actively: Pay close attention to what the other person is saying, and demonstrate that you understand and validate their feelings. Stay calm: Keep your emotions in check to prevent the situation from escalating. Focus on the problem: Try not to blame or name-call, and focus on the issue instead of the person. Explore options: Consider alternatives and try to find common ground. Communicate directly: Choose a good time to talk to the person you're having the problem with. Avoid gossip: Don't escalate the issue through gossip. Document everything: Keep a record of what happens. Best Regard A.C.M. Hassan