The most important thing would be to communicate our mutual needs, affirm our common ground and agree to build consensus on as many project deliverables as we can. Practically, I use a Venn diagram for this. In reality, I would naturally expect to compromise on some deliverables, redefine others, keep a few and campaign for one or two I feel most strongly about, and likewise for the client - achieving as much of a win-win-win as I can in the process.

It's tempting to go straight to defending yourself, but clients want to feel like they've been heard, especially when they're upset. Ask them to outline their concerns without interrupting. Use clarifying questions and use facial expressions and body language that indicates you are taking their concerns seriously. This creates empathy and can lead to an atmosphere where you can find solutions together.

Feeling stressed about a client conflict? Take a deep breath and remember, communication is key! Active listening and empathy can bridge gaps. Understand their perspective and find common ground. Collaborate to find mutually beneficial solutions. Calmness and professionalism can turn a tense situation into a productive one. Stress less, achieve more!

I would begin by having a focused conversation with the client to fully understand their concerns, priorities, and expectations. By actively listening and asking clarifying questions, I would aim to identify any gaps in understanding or unmet needs.