You're facing a complex technical problem with a client. How do you effectively manage timeline expectations?
When tackling a complex technical issue for a client, managing timeline expectations is as critical as solving the problem itself. As a technical support professional, you're often the bridge between the technical team and the client, ensuring transparency and trust. It's important to understand the intricacies of the problem, set realistic goals, and communicate effectively. By keeping clients informed and involved in the process, you can maintain a positive relationship and prevent frustration on both sides. Let's explore how you can effectively manage timeline expectations in such scenarios.
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Nishant DhakalInvestment Banker | Financial Modelling & Valuation | Company Analysis & Value Enhancement | CFA Candidate
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Sapna SingalR&D/Quality Manager - Maintain quality of Panel and IT products at Internet Research Bureau Pvt Ltd.
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Prasanna WalimbeCo-founder, CTO & Solutions Architect at Mohap AI | IIT | IIM | Secretary Pune Chapter IIT Kharagpur Alumni…