In conflict resolution discussions, start by establishing ground rules that emphasize respect, no interruptions, and active listening. This creates a safe space for everyone to share their thoughts openly. Model transparency by listening attentively, acknowledging each participant's perspective without bias. Encourage the group to focus on interests and common goals, rather than assigning blame or sticking to rigid positions. Use neutral language and ask open-ended questions to steer the conversation toward solutions. By keeping the focus on constructive outcomes, you promote open communication and help resolve conflicts effectively while maintaining transparency.

Manage the session properly, this is because if not properly handled, things could easily escalate. Display excellent class management skills. Importantly establish rules that encourages each party to give room for the other to express themselves without any form of oppression.

To foster open communication and transparency in a conflict resolution discussion, start by creating a safe, neutral environment where participants feel comfortable sharing their perspectives without fear of judgment. Set clear ground rules, emphasizing respect, active listening, and the importance of speaking openly. Encourage participants to express their thoughts honestly and avoid assumptions by asking clarifying questions. Use techniques like paraphrasing and summarizing to ensure everyone feels heard and understood. Maintain neutrality as the facilitator, guiding the discussion toward shared goals and mutual understanding. By promoting empathy and transparency, you can help the team work toward a constructive resolution.

One way to foster open communication and transparency is to ask hard but important questions that help to uncover the root causes for the conflict. Such as, why this may be uncomfortable for the parties, which will result in more relevant conversations and solutions that address the real issue.

Em ambientes de conflito o primeiro passo é escutar, depois: - Identifique o que está acontecendo e quem são os envolvidos - Relembre as participantes o porquê de estarem ali - Retome o objetivo do encontro e diga que é importante sem concentrar nele - Ressalte que divergências de opiniões são válidas, mas devem ocorrer com respeito - Explique que a discordância está associada à criatividade e à inovação, se bem feita - Tente mapear as necessidades e sentimentos dos envolvidos no conflito - Se necessário, caminhe para uma negociação seguindo as diretrizes da CNV (Comunicação Não Violenta)