Unexpected requests are sometimes anxiety-inducing, but don’t necessarily mean that the quality of the event will decrease. It’s important to hear the stakeholder out, and listen for what their true ultimate goal is. If you are already offering something that could fulfill that need, point to that aspect. If it’s easily integrated and won’t cost money, it’s an opportunity to potentially innovate. If it will cost more, there’s a potential conversation there with the stakeholder about their fiscal commitment to their idea. Ultimately, whether implemented or taken down for feedback later, the important thing is that you listen.

I understand how challenging it can be when stakeholders throw unexpected requests your way - it's a situation many of us face in event management. Here's how I approach this delicate balance: • Create a clear impact assessment framework upfront that helps evaluate urgent requests against core event objectives and available resources. • Build stakeholder trust through transparent communication about what's achievable while offering creative alternatives that maintain event quality. • Document and share your quality non-negotiables early, making it easier to have constructive discussions when last-minute changes arise.

Evaluate each request to assess feasibility and its impact on the event’s quality. Communicate the potential effects of changes openly with stakeholders, offering alternative solutions if needed. Stay focused on the event’s core objectives to ensure quality is upheld.

Unexpected requests: the ultimate test of an event planner's mettle. To maintain quality while accommodating stakeholders: 1. Stay calm and listen actively 2. Assess impact on overall event goals 3. Prioritize requests based on feasibility and importance 4. Communicate clearly with all parties involved 5. Find creative solutions that align with the event vision 6. Have contingency plans ready Remember, flexibility is key. Once, a VIP speaker requested a last-minute tech setup. We quickly adapted by repurposing equipment, ensuring a seamless presentation. Always keep your event's core objectives in focus. Sometimes, saying "no" respectfully is necessary to preserve quality.