When I have human error incident it’s important to take the following steps: 1. Initially just focus on the solution of the incident as quickly as possible. 2. Foster a culture of openness and collaboration between all the collaborators , to create the environment were we can identify the root of the problem quickly. 3. As a postmortem, create a session to talk about the lessons learned of the incident, the risk and the controls that we can implement to prevent further similar errors.

First, follow a process of elimination to identify the issue, determine its root cause, and resolve it. Once resolved, conduct a post-mortem to review the existing process. Human errors often occur due to process gaps or inefficiencies. Enhance the processes to reduce, if not completely eliminate, the chances of future errors. Finally, establish a regular training regime to ensure that everyone is aware of the processes, systems, potential areas of mistakes, risk mitigation plans, and more.

When addressing human error incidents in IT operations, it's crucial to prioritize a solution-focused approach. Instead of dwelling on blame, focus on understanding the root cause of the error. Conduct a thorough investigation to identify the factors that contributed to the incident, such as inadequate training, insufficient resources, or process gaps. Once the root causes are identified, implement corrective actions to prevent similar incidents from happening in the future. By taking a proactive and collaborative approach, we can learn from mistakes, improve our processes, and strengthen our IT operations.

The focus should be to provide solutions and restore services rather than blame. The key steps should be: - Resolve the issue: Fully restore services with minimal impact on operations. -Root Cause Analysis: Identify process gaps and implement safeguards such as automation and cross-verification to prevent recurrence. -Training and Awareness: Plan a targeted training session or stand-up training with the entire team to ensure the team is better equipped moving forward. -Setup processes for proactive monitoring: Monitor and perform Quality Assessment Always bring a culture of learning and continuous improvement, strengthening both the team and the operational processes.

In one of our previous projects, a simple configuration error led to significant downtime. Rather than assigning blame, we turned the incident into a learning opportunity. Here’s how I approach resolving such scenarios: 1. Acknowledge the issue: Focus on understanding what went wrong instead of who made the mistake. 2. Conduct a blameless postmortem: Create a safe space to discuss the root cause and identify process gaps. 3. Document and share learnings: Update SOPs and create knowledge-sharing sessions to prevent recurrence. 4. Implement safeguards: Automate repetitive tasks, set up alerts, and introduce approval workflows.

The goal here is to focus on identifying the root cause rather than assigning blame: 1) conduct a constructive review to understand what processes, tools, or safeguards failed and how they can be improved 2) implement preventative measures, such as automation, clearer documentation, or training, to reduce the likelihood of recurrence 3) emphasise a culture of learning and collaboration, where mistakes are seen as opportunities for improvement rather than individual faults.