The first point is to evaluate the reasons behind demands. A good point is to set up a list of demands and verify them step-by-step to look at potential reasons and problems. My point is to look at whether we are making mistakes, slowing down performance, or there is something on the client side. Regardless of the situation, build planning points representing options and approaches to resolve the issue. It is a challenging and stressful situation, but it very often has the potential and ability to change.

It's like juggling too many balls—sometimes, you need to drop a few to focus on the most important ones. Start by setting clear priorities with your clients: what’s urgent and what can wait? Be honest about your team’s capacity and manage expectations upfront. Break down tasks, delegate smartly, and protect time for high-impact work. Encourage your team to communicate openly about stress points, and consider temporary help if possible. And don’t forget to celebrate the wins—recognizing progress, even in tough times, keeps morale up. With a bit of focus, you’ll keep the ball rolling without burning out!

Effectively managing limited resources when your IT team is overwhelmed requires a strategic approach that involves prioritization, clear communication, and empowerment. By categorizing client demands, setting realistic expectations, optimizing workflows, and leveraging your team’s strengths, you can ensure that both immediate and long-term client needs are met.