When a team member is not performing as expected on a client project,it is important to approach the situation with good communication and constructive criticism.A good way to start is to have a conversation with open-ended questions to identify any challenges they may be facing,whether personal or professional.Then, remind them of the impact of the project and the client’s expectations to re-energize their motivation.It is helpful to emphasize how their contributions drive success by encouraging ownership.Provide clear, achievable goals and show them the support they need to succeed.Encouraging a sense of responsibility,recognition, and shared purpose will encourage them to step up and rekindle their passion and commitment to the project.

Start with a one-on-one conversation to understand the root cause—whether it’s burnout, unclear expectations, or personal challenges. I once had a top performer lose focus due to unclear priorities; a quick reset of goals and responsibilities reignited their motivation. Provide actionable feedback tied to the project’s bigger picture, showing how their contribution impacts success. Offer support, set measurable milestones, and recognize small wins to rebuild momentum. Motivation isn’t about micromanaging—it’s about aligning purpose with accountability.

Start with a private and direct conversation to understand the root cause. Approach them with empathy by saying, "I’ve noticed you seem less engaged on the project. Is there something going on that’s affecting your focus?". Listen actively to their response without judgment. Reiterate the importance of their role in the project, emphasizing how their contributions impact the team and the client. Set clear expectations and agree on specific deliverables and timelines. Offer support by asking, "How can I help you get back on track?" Reinforce positive outcomes by reminding them of the value their skills bring and the professional growth they can achieve. Follow up regularly to keep them accountable and engaged.

Discuss with your team on the challenges they are facing. People may be trying to solve problems individually, without success. Furthermore, be more receptive of constructive criticisms and complaints. Addressing issues and solving problems can facilitate better achievement of clients' goals .