Last updated on Sep 25, 2024

Your service is experiencing a major outage. How do you ensure stakeholders stay informed?

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When your service hits a major outage, it's a critical moment that can test your relationship with stakeholders. Ensuring they're kept in the loop is paramount. Your approach to communication can significantly impact their trust and confidence in your ability to handle the situation and restore operations. Clear, timely, and transparent updates are key, along with a reassurance that you're working diligently to resolve the issue. Remember, the way you manage a crisis can either strengthen or weaken stakeholder trust.

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