A few ideas: - Understand first origins of conflict - Bring the team together onsite for a few days of collaboration - Onsite, have a session to discuss what’s preventing the team to become a 2.0 version of itself - Design a plan to tackle the 2-3 clear challenges brought up by them

To resolve conflict in a remote BPO team, I’d first gather individual perspectives to identify the root cause, then bring everyone together in a virtual meeting to refocus on shared goals and clarify roles. Establishing regular check-ins and open communication channels would keep the team aligned. I’d encourage accountability, celebrate small wins, and introduce brief team-building activities to rebuild trust. By actively supporting the team, I’d foster an environment where everyone feels valued, turning conflict into an opportunity for growth and collaboration.

First, work backwards from the desired outcome. Then have individual meetings with all participants to reinforce the desired goal, and the importance of listening to and respecting other’s opinions. Second, remind everyone that not all decisions are based on group think. At the end of the day, working backwards with the desired outcome in-mind should really drive the direction.

1. Identify Root Cause:Understand the reasons for the conflict. 2. Open Communication:Set up a virtual meeting to hear everyone’s concerns. 3. Clarify Roles:Ensure everyone knows their responsibilities & goals. 4. Promote Collaboration:Use tools & activities to foster teamwork. 5. Mediate Fairly:Stay neutral &find solutions that work for everyone. 6. Build Trust:Encourage team-building activities. 7. Provide Support:Ensure the team has the necessary resources. 8. Follow Up:Regularly check in to monitor progress. 9. Set Clear Objectives:Define clear &achievable project objectives. 10. Acknowledge Contributions: Recognize & appreciate each team member's efforts. This should help in resolving conflicts &bringing your team together effectively

To bring a remote BPO team together amid conflict, start by creating a space for open, honest conversation. Hold a virtual meeting where everyone can share their views and listen to each other without interruptions, helping team members feel heard and understood. Revisit the project goals and clarify each person’s role, addressing any confusion or tension. Encourage the team to brainstorm solutions together, helping everyone feel part of the process. Reinforce common goals and celebrate small steps forward to build trust. Regular check-ins can keep everyone aligned and feeling supported.

Listen to each team member’s concerns and bring everyone together with a shared goal in mind. Clarify roles to avoid confusion, encourage open communication, and celebrate small wins. Keep checking in to show support. These simple steps build trust and foster a strong, collaborative team spirit.

First identify the root of the dispute. - If it is between 2 individuals ot is best to hear both versions separately and sit with both colleagues and talk openly and resolve the differences. It is important to have clear actions without any preference to one party - If the dispute is between groups or teams, put in every effort to get to the root of the issue. Offer solutions, have a spoc in the remote location who can review progress and be in constant touch with the teams

First- This can be avoided and lessened if setting of stage and walk the talk has been established. Second- A strong team bond and consistency of execution can address the gap immediately. Bond- influence accountability, autonomy and initiaitves Lastly- Compassion ("Project Malasakit" my mantra) goes a long way. Culture makes a big difference!

Always know each others strengths and development areas. Ensure each team member understands what is reauored of them. Have constant check in sessions to see if help is required or if the person understands their part. Encourage open dialogue between team members and assisting eqch other where necessary.