Communicate the challenges transparently with clients and outline the steps being taken to resolve them. Provide regular updates and focus on ensuring that quality will not be compromised.

First I explain that they should expect a delay and see if there is any possibility of some room to extend the time line. Depending on the answer may offer some flexibility in terms of what could be offered in commencing with event ( I.e. limited service for smaller audience as things progress)

Here's how I do: Immediate Acknowledgement: We'd promptly inform clients about the delay, explaining the staffing constraints transparently. Express Regret & Empathy: We understand this disrupts their schedules and express sincere regret for the inconvenience caused. Offer Alternatives: Depending on the situation, we'd explore offering alternative dates, virtual components, or smaller group sessions to minimize disruption. Outline Solutions & Timeline: We'd clearly communicate the revised timeline and the steps we're taking to address the staffing shortage and prevent future occurrences. Personalized Communication: I'd personally reach out to key clients, reinforcing our commitment to delivering a successful event.

Outline what steps are being taken to resolve the issue, such as reallocating resources or bringing in additional staff. Instead of focusing on the delay, highlight how you’re working to ensure the best possible experience. Respond to feedback with actionable solutions. Hope this solves the issue!