Your game update was met with backlash. How can you regain players' trust?
Have you faced player backlash? Share your strategies for rebuilding trust.
Your game update was met with backlash. How can you regain players' trust?
Have you faced player backlash? Share your strategies for rebuilding trust.
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- Gather the complaints and find a pattern. - Put out a public statement to address the backlash and let players know you are listening. - Perform an assessment of the complaints to identify and create a scale of preference for fixes - Create an emergency patch to address some of the most urgent problems. - Publish an update roadmap and how each update responds to the complaints raised. - Gather feedback to ascertain player satisfaction. - Create an in-game compensation for players, showing them that you value their feedback. These are somethings you could do to regain player's trust. #aigamepreneur
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To rebuild trust amongst your community, take polls/surveys and try to see what are some key problems your community has with the update. See if there is any patterns, what issues people are having the most and rank them after you gained enough data. The best thing to do is take what your community ways seriously. Try to find the middle ground between good game design and community satisfaction!
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First, listen! No one likes being ignored, especially when they’re passionate about a game. Acknowledge the concerns publicly, and communicate your understanding of their frustrations. Transparency is critical; share your intentions behind the update and outline your plans to address the issues. Then, consider rolling out hotfixes or updates that reflect player feedback, showing that you value their input. Think of it like a boss fight—you may have taken a hit, but it’s all about regrouping and coming back stronger. Rebuilding trust takes time, but with consistent engagement and improvements, players will believe in your game again faster than they can say “patch notes”!
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