Your client is unhappy with the properties you've shown. How can you find the perfect match for their needs?
Understanding your client's dissatisfaction is key to realignment. Here are strategies for finding that perfect property match:
How do you ensure your clients are satisfied with the property options you provide?
Your client is unhappy with the properties you've shown. How can you find the perfect match for their needs?
Understanding your client's dissatisfaction is key to realignment. Here are strategies for finding that perfect property match:
How do you ensure your clients are satisfied with the property options you provide?
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To avoid this situation in the first place is to qualify and ask the correct questions before viewing. Proper qualifying is key to not wasting your time or the potential client. Expand the required area search as many clients change their priority area . You will then have all bases ticked.
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Schedule a detailed consultation to understand what specifically wasn't working with the shown properties Ask about their must-haves vs nice-to-haves to prioritize features. Discuss any flexibility in budget, location, or other key criteria. Gather detailed lifestyle information such as transportation needs, the use of different spaces in the home, future plans that might affect their needs (family growth, working from home, etc.) Then cross-reference their refined criteria with current listings and look for properties slightly below their budget to allow for potential upgrades. Prepare a detailed comparison highlighting how each property meets their specific needs. Be ready to explain why each property was selected based on their criteria.
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Finding the perfect match isn’t always possible, but to avoid issues, real estate agents and brokers should ensure the following conditions are met before working with a buyer: 1. The buyer is financially qualified (with mortgage pre-approval and down payment funds). 2. The buyer is motivated and ready to buy. 3. The buyer is realistic about their budget and what it can afford. By asking the right questions during the pre-qualification process and consultation, you can address these points upfront. If buyers remain unhappy, schedule another meeting to identify their concerns and ensure expectations are realistic.
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When a client isn't satisfied, it's essential to listen closely to their concerns and refine the search based on their feedback. At XSITE Capital, we prioritize understanding their specific goals, whether it’s cash flow, appreciation, or location, and then adjust our approach to find properties that align with their needs and vision for long-term success.
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When a client is unhappy with the properties shown, it's crucial to dig deeper and understand their concerns. Actively listen to their feedback, asking targeted questions to uncover what truly matters—whether it's location, amenities, or specific features. Use their input to refine the search, focusing on properties that better align with their priorities. Offering alternative options, including properties they may not have initially considered, can sometimes spark new ideas and opportunities. By staying responsive, flexible, and solution-oriented, you can not only meet but exceed client expectations, turning dissatisfaction into a successful match.
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Many times a buyer confuses their wants vs needs and many times get sidetracked. I would go back to the drawing board and have the buyer fill out a clarity form. This clarity form has two sections and I would have all buyers complete the form.
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