What do you do if your library service fails?

You need to build on your failures by identifying and understanding factors that have hindered the success of your library services. You need to build on your Critical Success Factors ( CSF) and your library's Key Selling Point ( KSP) so that your build services that are in demand and resonate with the needs of your key stakeholders

When a library failed on it mandate the to go back to the drowning Board come towards re- structuring styles and procedurals of effective service deliverance to clients and users of the library.

This what you should do if your library fails on its mandate. 1. Revisit the drawing table 2. I dentify and modify your modus operandi 3. Re-evaluate your mission 4. Seek help from other successful libraries and professionals. 5. Upskill 6. Be optimistic and try again.

In this response, I define "service" as access to resources, whether the building is open or closed. In the days when libraries kept card catalogs, library service failures happened in a different way. Today, with patrons wanting 24/7 access to library resources, you need to have a system in place where you and other library team members can get support, as well as a way for patrons/researchers to let someone know that the system isn't working. When the library is open, people unable to access resources remotely may call the circulation or reference desks. At other times, it is best, if possible, to have a location on the webpage where visitors can report bad links, timeout sessions, or other issues. Keep support as seamless as possible.

For online services, consider having plans in place through other partners, such as a library cooperative. Some databases may not be available due to restrictions, but try to have as much access as possible. If there is a failure in the physical structure, such as a water leak, there may be an extended period of time where parts of the building or collections within it are not available. If your library is part of a cooperative or has mutual agreements in place for courtesy borrowers, the other partnering institutions may be able to assist As much as possible, communicate with your patrons so they are aware of the situation. Keep expectations realistic, and don't promise something that cannot be delivered. Expect delays in repairs.

I remember when I was a Technical Services Librarian in a private university. My job description included cataloguing and classification, LMS administration, preparing records for accreditiona nd a lot more. As a young professional, I knew I needed help. I looked around my network then but couldn't get any one to help at this level so I quickly opted for online courses and ABLE came handy. In a space of about 3 months, I had done taken series of courses, earned professional certificates from Idaho Commission for Libraries far away in the United States of America and I became an authority in technical services generally.

Sharing and collecting feedback allows you to document the incident, retrace your steps, and evaluate your performance during the adverse situation. The value of feedback is that it may offer insight for improvements or give weight to your recommendations for resources that have been overlooked in the past. Try to keep criticisms focused on ways to prevent bad things from happening again and learning from the past, rather than using this feedback in an adverse or petty manner. Mistakes happen, people sometimes fail, and initiatives occasional falter. Finger-pointing may feel good in the heat of the moment, but it will lead to bad feelings as time moves forward. Seek solutions that benefit your patrons and fit with your strategic plan.

Staying informed is very important. As an information professional, you should constantly be at the forefront especially as it has to do with library services. It's quite amazing that librarians in many countries today don't know what the latest trends in library services. This is alarming because we now live in a world where information is at the tip of the finger. Your smart phone is enough to help you stay updated. Connect with professionals across the globe. Get involved in professional activities. Personally, I follow LC on LinkedIn and I am also a member of their volunteer group called "By The People" where I volunteer in transcribing documents for the library of Congress.

Re- Strategizing: looking into another way that can positive lift the Library. After when different evaluations have been done , the next thing to do is to look out way to solve the problem and move forward with a strategizes plan